Customers consistently praised the friendly, helpful, and professional staff who provided clear communication and support.
Honesty and Trustworthiness
Many reviews highlighted the business's commitment to honesty, with customers appreciating the transparent pricing and recommendations without unnecessary upselling.
Efficiency
The business is noted for its quick service, with many customers reporting fast turnaround times for inspections and repairs.
Quality of Work
Overall, customers expressed satisfaction with the quality of work performed, often mentioning that repairs were done correctly and in a timely manner.
Mixed Experiences
While most feedback was positive, a few customers reported negative experiences, particularly regarding service quality and communication issues.
CD
Chloe (Designation01)
5 days ago
5.0
These guys are great. I chose them initially cause they were close to me, but I kept going back because they were extremely understanding. Their process to set up an appointment is straightforward, they’re able to accommodate budgets when doing initial diagnoses, and they’re very friendly.
CP
Craig P
Feb 18, 2026
5.0
I had needed some work done on my truck.They did the work, they were honest and upfront about the work.And the cost, they did it in a timely manner
ES
Eileen Sears
Feb 16, 2026
5.0
They were great! Had a lil issue and they took care of it quickly. Super nice and helpful. I will be back!
DY
Dustin Yager
Feb 9, 2026
5.0
Great service and fast! They quoted me a reasonable price for a brake job and when I picked up my car it was even less because they were able to fix and save a part! Now my car runs like a top!
HM
Hope McFarland
Feb 7, 2026
5.0
I’ve had a couple of great experiences at Diamond Automotive! The guys are kind and are great at explaining what needs to be done. I definitely will be going back to have my car serviced!
Frequently Asked Questions About Diamond Automotive
What types of vehicles does Diamond Automotive service?
Diamond Automotive services cars and trucks from light to heavy duty.
Does Diamond Automotive specialize in any particular service?
Yes, they specialize in brake repairs and Massachusetts state inspections.
What are the operating hours of Diamond Automotive?
Diamond Automotive is open Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 3:00 PM. It is closed on Sundays.
Where is Diamond Automotive located?
Diamond Automotive is located at 180 Willimansett Street, South Hadley, MA 01075, USA.
How can I contact Diamond Automotive for service inquiries?
You can contact Diamond Automotive by phone at +1 413-535-0100 or by email at service@diamond-automotive.com.
What payment methods does Diamond Automotive accept?
They accept American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Diamond Automotive offer Massachusetts state inspections?
Yes, Diamond Automotive is a certified car inspection station offering Massachusetts state inspections.
Are there any other automotive repair shops near Diamond Automotive?
Yes, Robert's Auto Services and Jiffy Lube are nearby automotive repair shops that can be considered as alternatives or for additional services.
What dining options are near Diamond Automotive for customers waiting on service?
Customers can enjoy meals at nearby restaurants like Ichiban Chinese and Japanese Restaurant, Pizza House, Route 33 Pizza House, and Sullivan's Pour Decisions bar and restaurant.
Are there any places of interest or services near Diamond Automotive for multi-purpose visits?
Yes, nearby places include Hadley Mart convenience store, Dashiing Diivas beauty salon, Buttery Brook Park for outdoor activities, and various gas stations like Memorial Drive Shell and Memorial Drive Mobil.
Brand Certified Facts from Diamond Automotive
Diamond Automotive partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: