Business Details
About
Tire Shop
Details
- Requires appointmentNot available
- Curbside pickupAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
3.8
189 reviews
5 stars
120
4 stars
14
3 stars
6
2 stars
3
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting their willingness to help and provide excellent service.
Communication Issues
Several reviews noted poor communication, including delays in service updates and lack of clarity regarding appointments and charges.
Service Quality
While some customers reported positive experiences with tire repairs and inspections, others experienced significant delays and dissatisfaction with the quality of service.
Trust and Transparency
Multiple reviews expressed concerns about upselling and perceived dishonesty regarding necessary repairs, leading to a loss of trust in the business.
Mixed Experiences
Overall, feedback was polarized, with some customers having great experiences while others reported serious issues, indicating inconsistency in service quality.
- AGAnthony GallagherJan 5, 20265.0During a busy week, and battling some staff illnesses, store manager Angelica Duran came through big-time and worked well past closing time in order to deliver my vehicle by the end of the day as promised. Great value, excellent customer service and this store has earned my loyalty- I'll most definitely be back. Thanks again!
- ASAnthony SaggeseDec 16, 20255.0Always there to help
- KKkarmadogkittyDec 10, 20255.0Outside of supplying and installing and aligning the new tires for free, an impossibility!, there is nothing that could have made my experience better! Every person I came into contact with was professional, knowledgeable and friendly. That a service was provided to get me home and back when the work was scheduled within a few hours window was icing on the cake. I will absolutely be returning for future car care and will recommend Sullivan Tire to my friends. Thank you so much for your above and beyond service!
- KPKathryn PiaseckiNov 10, 20251.0Dropped my car off for a simple inspection and they said it would be done within a hour and they would call me. Three hours later and radio silence, so I dropped by. Said it would be done shortly and I proceeded to wait for another hour. Took four hours for a simple inspection, with no communication or sense of urgency. Can’t vouch for their other services but would not recommend for an inspection
- CRCindy Gomez RodriguezNov 6, 20251.0Poor communication skills and little too much negative attitude coming from this location don’t bother coming here
Frequently Asked Questions About Sullivan Tire & Auto Service
Where is Sullivan Tire & Auto Service located?
Sullivan Tire & Auto Service is located at 263 Beacon St, Somerville, MA 02143, USA.
What are the regular business hours at Sullivan Tire & Auto Service?
The business is open Monday through Friday from 7:30 AM to 6:00 PM, and on Saturday from 7:30 AM to 5:00 PM. It is closed on Sundays.
Does Sullivan Tire & Auto Service open on holidays?
On December 31, 2025, Sullivan Tire & Auto Service is open from 7:30 AM to 5:00 PM. Holiday hours may vary.
What types of automotive services does Sullivan Tire & Auto Service offer?
They provide tire sales and servicing, auto repairs, oil changes, and wheel alignment services.
Does Sullivan Tire & Auto Service offer in-store pickup and curbside pickup?
Yes, the shop offers both in-store pickup and curbside pickup options for customers.
Is it necessary to make an appointment before visiting Sullivan Tire & Auto Service?
No, appointments are not required to visit Sullivan Tire & Auto Service.
What online resources can I use to learn more or book services at Sullivan Tire & Auto Service?
You can visit their website at https://www.sullivantire.com or book appointments at https://www.sullivantire.com/appointment/services.
Are there any nearby grocery stores where I can shop before or after my visit to Sullivan Tire & Auto Service?
Yes, nearby grocery stores include Star Market and P & K Delicatessen, where you can conveniently shop before or after your vehicle service.
What are some nearby dining options around Sullivan Tire & Auto Service?
Nearby dining includes R.F. O'Sullivan & Son (burger restaurant), The Cornerstone (bar and American restaurant), and Petsi Pies (bakery and coffee shop).
Are there any fitness or wellness facilities close to Sullivan Tire & Auto Service?
Yes, nearby wellness spots include Bay State Physical Therapy, RENATA & Co. beauty salon, The Skincareapist spa, and fitness venues like What the Dickens gym.