Advance Auto Parts

4.2
269 reviews

About

Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 196 Somerville Ave in Somerville offers automotive aftermarket products, free store services and same day options at most locations. Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations. Call your local store or shop online today!

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Advance Auto Parts
196 Somerville Ave, Somerville, MA
02143, United States

Hours

Reviews

4.2
269 reviews
5 stars
166
4 stars
45
3 stars
27
2 stars
11
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees going above and beyond to assist.

Product Issues

Several reviews highlighted problems with receiving incorrect or non-working parts, leading to frustration and dissatisfaction with the service.

Online Ordering

Customers expressed dissatisfaction with the online ordering process, citing issues with order fulfillment and product availability.

Pricing Concerns

Some customers found the prices to be high compared to competitors, with mentions of feeling overcharged for certain products.

Staffing Levels

Multiple reviews noted that the store often seemed understaffed, leading to longer wait times for assistance.
  • EB
    Edwin Barrera
    Nov 15, 2025
    1.0
    I bought a pair LED light one bulb it’s damaged and store manager didn’t want to help me said part aren’t returnable I just want to exchange for another ones that actually work
  • ME
    Mimi Neal Eger
    Nov 13, 2025
    5.0
    Jillian was an absolute pleasure to work with, she went above and beyond to help me in my time of need and had some of the best customer service I have ever experienced. She is an incredible employee and is a bright shining star in that office! Thank you, Jillian For helping me out in my time of need!
  • Y
    Özgür YILDIZ
    Oct 16, 2025
    1.0
    I have the receipt — this was a clear sale of a non-working product. I paid $140 for a bulb they confirmed as the correct fit for my car. The bulb they gave me did not work at all. I have the receipt as proof of purchase. When I returned to the shop with the non-working item and the receipt, the staff refused to refund, replace, or properly test the product, and showed no willingness to take responsibility. This is unacceptable, unprofessional, and deceptive. Customers deserve honest products and basic accountability — I will be seeking a chargeback and filing a formal complaint if this isn’t resolved. Do not buy from this place unless they demonstrate the product works in front of you.
  • BH
    Besmir Hoxha
    Oct 7, 2025
    5.0
    Very helpful I appreciate Moses for nice costumer service
  • MS
    Manny Stegall
    Aug 22, 2025
    5.0
    Jill is fantastic. Left a ventilation connector for a battery on one I exchanged earlier this week and she found it for me. Advance Auto Parts has always been a place where you can find knowledgeable and reliable service. Highly recommend over other parts stores.

Frequently Asked Questions About Advance Auto Parts

Can Advance Auto Parts install/replace my car battery?

Yes, we will install your battery for free with purchase. Exclusions may apply*

Can Advance Auto Parts recycle used oil?

Yes, we will recycle your used motor oil. Exclusions may apply*