Business Details
About
Car DealerMazda DealerUsed Car Dealer
Located in Shrewsbury, MA, Sentry West Mazda is located conveniently at 940 Boston Turnpike — right on Rt 9, near the border with Westborough and Northborough. We're just ten minutes from Worcester, ten minutes from the Mass Pike or 495, fifteen minutes from Framingham. And a million miles away from the stereotypical nightmare car dealership experience.
Location
Hours
Reviews
4.8
1,955 reviews
5 stars
1,786
4 stars
104
3 stars23
2 stars11
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and accommodating staff, highlighting their helpfulness and transparency throughout the buying and service processes.
Sales Experience
Many reviews noted a positive, pressure-free sales environment, with specific salespeople being commended for their knowledge and patience during the car buying process.
Service Quality
The service department received high marks for thoroughness and efficiency, with many customers appreciating the video diagnostics and clear communication regarding vehicle maintenance.
Communication Issues
Some customers reported negative experiences with communication, particularly regarding service issues that were not handled effectively, leading to frustration.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences at Sentry West Mazda, often returning for both purchases and service due to the positive interactions.
- TWTory WesbyNov 16, 20255.0Scottie was fabulous. Very thorough. He checked in with us daily to ensure that we are on our way to a new car. This is our second purchase with Scottie and I'm sure it wont be our last! Thanks again Scottie Im in love with my new CX -50 Pam and Tory Wesby
- VDVincent DiRienzoNov 15, 20255.0I had a very positive experience purchasing a used car from Sentry West Mazda! Tim was knowledgeable, friendly and with zero hard sell! We are very happy with the quality of the car and price (we used True Car). I would definitely use them again and would recommend them to a friend!
- NMNathalia MotaNov 10, 20255.0Awesome experience. People at service department are very nice make everything easy! I have been bringing my Mazda there for years! Zero regrets!
- AXAmy XuOct 29, 20255.0Bought a CX30 with Sentry West Mazda last week. It was a great experience overall. This dealer is one hour drive away from where I live. I made my first visit for test drive because they offered competitive price and their online managers were very responsive. During my test drive trip, I was impressed by their sales team for being professional and friendly. I was greeted by Tim in the lobby before the drive. And he's very knowledgeable about the vehicle and explained everything thoroughly without sounding pushy. I had Ed for the test drive and later on all the paperwork at RI DMV. Ed is so patient and communicative and friendly. This entire process can't be so smooth and hassle free without Ed's help. I also need to thank Rob for finalizing all the details through emails. What I can say is that during my two months of car shopping experience, dealerships are not all the same. I'm not someone who can be easily annoyed but I lost count of how many times I got pissed off by (passive) aggressive sales people. And I haven't encountered any of that at Sentry West Mazda.
- BMB. Dale MageeOct 24, 20251.0My encounter with Jim, the service manager, was terrible. When I requested that he supply a brake fluid more appropriate to my use (a minor request) he invited me to come in and take my car elsewhere. We eventually arrived at a solution of my bringing in my own fluid. In response to this I did not give him the 5 star rating that he felt that he deserved and he called me telling me that he was going to assure that my warranty was canceled because I belong to a performance driving club. In my review I recommended that he improve his communication skills, his response was to call me and tell me that he wanted to be clear that he was going to inflict harm by getting my warranty canceled. Sentry West needs to understand that he represents their organization and Mazda.
Frequently Asked Questions About Sentry West Mazda
Where is Sentry West Mazda located?
Sentry West Mazda is located at 940 Boston Turnpike, Shrewsbury, MA 01545, right on Rt 9 near the borders of Westborough and Northborough.
What are the operating hours of Sentry West Mazda?
The dealership is open Monday to Thursday from 9 AM to 7 PM, Friday from 9 AM to 6 PM, and Saturday from 9 AM to 5 PM. It is closed on Sundays.
What brand of cars does Sentry West Mazda specialize in?
Sentry West Mazda specializes in Mazda cars.
What types of services does Sentry West Mazda offer?
Sentry West Mazda offers car-related services including oil changes.
How can I explore the new Mazda car offers available at Sentry West Mazda?
You can view the new Mazda offers on their website at https://www.sentrymazda.com/new-car-offers.html.
Is it possible to browse or order Mazda models online from Sentry West Mazda?
Yes, you can browse new Mazda models at https://www.sentrymazda.com/searchnew.aspx and order them via https://www.sentrymazda.com/mazda-model-showroom.html.
What nearby automotive businesses can I find around Sentry West Mazda?
Nearby automotive businesses include Mazda USA and Sentry West, Inc., which may provide additional automotive parts, accessories, or services.
Are there any nearby health and wellness centers near Sentry West Mazda?
Yes, nearby health centers include Verilife Marijuana Dispensary, Verilife Dispensary, V Care Dental Wellness, Cortica Shrewsbury, and Bay State Physical Therapy.
What family-friendly educational facilities are located near Sentry West Mazda?
Nearby educational facilities include Up Up and Play Academy, Springtide Child Development, and Kumon tutoring center, which are suitable for child care and academic support.
What other amenities or services are available near Sentry West Mazda for visitors?
Visitors can find a variety of services nearby such as Jenny Boston Boutique for women's clothing, Crush Nails salon, The Residence at Orchard Grove retirement home, and Uptowne Mediterranean Restaurant for dining.