Boys came in super clutch on nye. God bless
Sullivan tire cares
JL
J Lib
Dec 14, 2025
1.0
booked and 11 oclock appointment for an oil change and a tire rotation both guys said there was a 3 hour wait even with the appointment and that i needed to leave my car to get the job done. the location is on a high way. neither of them offered any incentive to stay or
reimbursement for locations poor
time management and both were happy to
see me go. white bald
guy and skinny black dude with glasses. DO NOT WASTE YOUR TIME.
MF
Mike Fallon
Nov 24, 2025
5.0
They replaced my tires and also do a variety of auto services. I scheduled an appointment and selected the tires online. They called me up to share that there were better tires which were also going to cost less, so they saved me about $400! Free tire rotations and warranty of 65,000 miles for a luxury car. I was very impressed and will definitely recommend this place and go back with other cars. Staff was very nice and friendly and easy to speak with.
MB
M Ben
Oct 15, 2025
1.0
SCAMERS !!!!
The manager threaten me with court and cops
I went to Sullivan Tire in Saugus to get my tires changed, and we agreed on $130 per tire. After the service, when I went to pay, I noticed extra fees for balancing and alignment that were never mentioned. The manager claimed that everywhere in the world, all shops charge for these services, which is simply not true. In my experience, no other shop has forced these charges without prior agreement. When I refused to pay, the manager threatened me, saying I’d be in big trouble if the cops came, as if we lived in a third-world country. Ultimately, the cops arrived, and I paid only for what was agreed upon, which was just the tires. It’s unacceptable to scam customers by adding hidden fees and, even worse, to call the cops on them. I can only imagine how many times they’ve done this to vulnerable customers who aren’t aware of their rights. I will never return to this place.