Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Broadway in Saugus, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Saugus, MA or call us at (781) 231-0024.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
204 reviews
5 stars
132
4 stars
35
3 stars
13
2 stars3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly highlighting individuals like Ed, Jonathan, and Matt for going above and beyond.
Mixed Experiences
While some reviews praised the service, others reported negative experiences with rude staff and poor customer service, indicating inconsistency in service quality.
Product Availability
Customers generally found the store well-stocked with necessary auto parts, although there were complaints about receiving incorrect or expired products.
Store Environment
Feedback included mentions of cleanliness and organization, with some customers noting unsanitary conditions and disorganization in the store.
- CLCristin LaVitaJan 6, 20265.0Shredded my wipers this morning. Went to Auto Zone and Eric was quick to assist me find the best pair for my vehicle and install! Excellent customer service. I highly recommend and will be back for future needs. Thanks Eric!
- MKMustafa KJan 5, 20265.0Huge shoutout to Ed, the manager at AutoZone. He replaced my battery under warranty with no hassle and was extremely nice and helpful throughout the whole process. Easily the best manager I’ve dealt with—professional, friendly, and made everything quick and smooth. This is how customer service should be done. Highly recommend this location!
- DZDi ZhouDec 30, 20255.0On the coldest day, I received the warmest service. It was such a great experience and I couldn't express how grateful I am. I'd like to thank all the helpful staffs there, they are amazing. And special thank to Ed, the brilliant store manager, who helped me replace my car battery in the strong wind and freezing cold weather, and also helped me figure out that my old battery was actually under warranty that I didn't even realize! They are so helpful and so nice and so reliable!
- STSherif TadrosDec 29, 20255.0Ed was awesome in helping find the correct wiper blades and actually helped me without hesitation to install them. Thanks for the great customer service, Ed!
- FCFv CDec 19, 20251.0Came here to buy oil.They had on sale, they could not find it.I waited 20 minutes still couldn't find it had to call the police.They still couldn't find it even though it's located at this location.Horrible customer service young generation garbage attitude
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours of AutoZone Auto Parts in Saugus, MA?
AutoZone Auto Parts in Saugus is open from 7:30 AM to 9:00 PM Monday through Saturday, and from 9:00 AM to 7:00 PM on Sundays.
Can I pick up my online order at the AutoZone Saugus store?
Yes, AutoZone Saugus offers in-store pickup for online orders, allowing you to shop online and pick up your items in-store.
Does AutoZone in Saugus provide same-day delivery?
Yes, AutoZone Saugus offers same-day delivery services for your convenience.
What types of products are available at AutoZone Auto Parts in Saugus?
The store carries a range of auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts from brands like Duralast, Bosch, and ACDelco.
How can I contact AutoZone Auto Parts in Saugus for customer service?
You can reach AutoZone Saugus customer service at (781) 231-0024 or via email at customer.service@autozone.com.
Are there any nearby places to visit before or after shopping at AutoZone in Saugus?
Yes, Sherman Plaza, a shopping center, and Party City, a party supply and costume store, are nearby locations where customers can shop before or after visiting AutoZone.
Can I find other automotive-related stores near AutoZone Saugus?
Yes, there are multiple nearby automotive-related stores including other AutoZone locations, Saugus Cap World Truck Accessories & Trailers, and Midas Saugus tire shop.
What food options are available near AutoZone Auto Parts in Saugus?
Nearby food options include Dunkin' for donuts and coffee and Santoro's Sub Villa for sandwiches, providing convenient places to eat around your visit.
Does AutoZone Saugus have a social media presence?
Yes, AutoZone Saugus is active on Facebook under the name AutoZone and on Twitter with the handle @autozone.
What brands of auto parts can I find at AutoZone Saugus?
AutoZone Saugus stocks well-known brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.