Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Salem.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
317 reviews
5 stars
215
4 stars
38
3 stars
15
2 stars
9
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude and unprofessional behavior from certain employees.
Service Quality
Several customers experienced issues with the quality of service, including improper handling of vehicles leading to damage, while others appreciated the quick and efficient oil changes.
Professionalism
There are concerns about professionalism, with some customers noting a lack of respect and accountability from staff, particularly in handling complaints.
Efficiency
Many reviews highlight the fast service and efficiency of the oil change process, with several customers noting quick turnaround times.
Pricing
Customers expressed mixed feelings about pricing, with some finding it reasonable, especially with coupons, while others felt it was too high for the service provided.
- DHDrew Hinsch4 days ago1.0Took my car in for an oil change and my wife called me later that day about a bad noise while she was driving. Had it towed to my mechanic who was closed and i went to look. The plastic cover on the bottom of the car had no screws in it and i dont know how it was still on the car. Valvoline was still open and said theyd get it fixed. After they put it back together, i inspected and noticed they didnt put the pieces together correctly and asked them to redo it and was told no. Was also given no refund for my troubles.
- LSLarissa SoaresOct 27, 20251.0I went to this Valvoline location just to get an oil change. I clearly asked for only an oil change, nothing else. The technician got visibly upset because I declined the extra services, and he started making rude and disrespectful comments. even calling me a “cheap person.” He assumed I didn’t speak English, but I understood everything he said. It was humiliating and completely unprofessional. After that, he rushed through the oil change so fast that he didn’t give me any paperwork or receipt. He said he would email it, but I never received anything . and I didn’t even get his name because of how quickly he ended the service. The whole experience felt rude and racially insensitive. No customer should ever be treated that way. Valvoline really needs to train their employees to treat everyone with respect and professionalism.
- LLLainaOct 23, 20255.0Everyone was super awesome, friendly, and very efficient. Mike, I believe the man at the computer, was very informative and told me things that are super helpful for me to know about my vehicle (which is awesome for me because I don't know much about cars). They all went above and beyond. This was a great experience, especially for my first time at Valvoline.
- KKkelly kuretaSep 17, 20254.0Thank you to Kolby for helping me. He’s a great kid! Give him a raise
- WWWyattSep 11, 20255.0Called asking about a service and Marissa was super helpful and even sent me a coupon! I’ve been here before when they weren’t able to do a certain service for my car but were super friendly and gave me suggestions for places I could go to have what I needed done. Staff is super friendly, helpful and honest.
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change in Salem offer?
Valvoline Instant Oil Change in Salem provides quick, 15-minute, stay-in-your-car oil changes along with a wide range of preventive vehicle maintenance services for all types of vehicles.
What are the operating hours for Valvoline Instant Oil Change in Salem?
They are open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. The business is closed on major holidays like November 27 and December 25, 2025.
Does Valvoline Instant Oil Change require appointments?
No, appointments are not required at Valvoline Instant Oil Change in Salem. You can visit anytime during their open hours.
What payment methods are accepted at Valvoline Instant Oil Change Salem?
They accept debit cards, credit cards, and mobile NFC payments for customer convenience.
Where is Valvoline Instant Oil Change located in Salem?
It is located at 87 North St., Salem, MA 01970, USA.
Can I visit nearby restaurants before or after my vehicle maintenance at Valvoline Instant Oil Change Salem?
Yes, nearby dining options include Salem's Retreat (American and Mexican cuisine), DrinkStir (Chinese and Asian cuisine), Sushi Garden, and Leslie's Retreat, all within close proximity.
Are there convenient places to refuel or grab a quick snack near Valvoline Instant Oil Change Salem?
Yes, Speedway gas station and convenience store is nearby, offering fuel and snacks for a quick stop during your visit.
How can I access Valvoline Instant Oil Change in Salem if I need mobile or telecommunications services nearby?
Metro by T-Mobile, a nearby mobile phone store and telecommunications company, can assist with mobile services while you wait.
Is there a coffee shop near Valvoline Instant Oil Change Salem to enjoy while your car is serviced?
Yes, there are multiple Dunkin' locations and Salem's Retreat coffee shop nearby, perfect for grabbing coffee or breakfast during your visit.
Has Valvoline Instant Oil Change in Salem been a trusted service provider for a long time?
Yes, Valvoline Instant Oil Change has been operating since February 1, 1999, providing trusted vehicle maintenance for nearly 40 years.