Valvoline Instant Oil Change

4.3
222 reviews
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Business Details

10 Paradise Road 1A, Salem, MA
01970, United States
(978) 252-0092
https://store.vioc.com/ma/salem/10-paradise-road-1a
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About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Salem.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
10 Paradise Road 1A, Salem, MA
01970, United States

Hours

Reviews

4.3
222 reviews
5 stars
168
4 stars
17
3 stars
7
2 stars
6
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, professional, and knowledgeable, with several specific mentions of individual employees who provided exceptional service.

Service Quality

While many reviews highlighted quick and efficient service, there were also complaints about mistakes made during oil changes, including improper oil filling and loose filters, leading to significant issues for some customers.

Communication

Several customers noted a lack of communication regarding service details and issues encountered during their visits, which contributed to negative experiences.

Overall Experience

The overall sentiment was mixed; while many customers expressed satisfaction and a willingness to return, there were notable complaints about unprofessional behavior and service errors that affected customer trust.
  • KW
    Kevin Wilson
    Dec 22, 2025
    5.0
    The service was quick and professional. The staff was extremely courteous and the young lady that walked me through all of the other services available was very pleasant, knowledgable and customer friendly.
  • PC
    Pablo Cheese
    Dec 18, 2025
    2.0
    Slow oil change and rude staff … I almost had to get out and do the service myself to boot one of the techs called my old truck a piece of junk
  • JK
    Joanna Kokonezis
    Dec 15, 2025
    1.0
    Went for an oil change the next day I had a leak. Brought the car back in and was told that it was probably an oil pan gasket issue. That’s funny bc I had no problem before coming here for an oil change and it was not mentions on my invoice or by the mechanic. Would love to know what you are going g to do fix the issue that you created.
  • KN
    Kelly Lewis, DP-NC, Notary
    Nov 24, 2025
    5.0
    The manager in the Swampscott location went went above and beyond customer service standards. She make sure I knew exactly the problems they found when servicing the car. She was kind, caring, and knowledgeable. I wish there were more professional mechanics like her. Her team of employees work well together like an orchestra. This is a great place and I will be back.
  • EE
    Enid
    Nov 4, 2025
    5.0
    Great customer service here and great people!! Always so kind and very informative 😊 second time coming here and will definitely be back!! It was also SO lovely seeing women working there as well 💪🏽❤️
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Frequently Asked Questions About Valvoline Instant Oil Change

What types of vehicle maintenance services does Valvoline Instant Oil Change in Salem offer?

Valvoline Instant Oil Change in Salem offers quick 15-minute stay-in-your-car oil changes along with a wide range of preventive vehicle maintenance solutions for all types of vehicles.

What are the operating hours of Valvoline Instant Oil Change in Salem?

The Salem Valvoline Instant Oil Change is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.