Goodyear Auto Service

Reviews

• EM

  Eric M.

  Apr 1, 2026
  1.0
  Made an appointment days in advance. Left work early to drive half an hour on a spare tire to get there. After waiting for 10 mins before someone finally came to the counter, I was told they were overbooked (despite the appointment) and that they didn't even have the correct tires. Huge waste of time.
• AG

  Andrea Greitzer

  Mar 14, 2026
  5.0
  I had a tire emergency on a Saturday morning. I called Goodyear in Roslindale and they were able to help me no problem! Alex at the front desk was very kind and helpful. He was very busy and remained polite and patient with everyone. I was given honest and thoughtful information and my car was ready in 1.5 hours!
• MP

  Monique Paul

  Mar 13, 2026
  5.0
  Great customer service with quick service and very mindful of their customer’s schedule. Thank you for your services!!!
• AD

  Albyn Davis

  Mar 7, 2026
  5.0
  I had a great experience with Alex & his staff at Goodyear. Everyone was professional, friendly, and very helpful. The team made sure everything was taken care of & worked efficiently. It's refreshing to deal with a business that values its customers and takes pride in their work. I Highly recommend.
• MB

  Mark Barnett

  Mar 6, 2026
  1.0
  My experience at the Goodyear location at 635 American Legion Hwy, Roslindale, MA 02131 was extremely frustrating and disappointing. I had an 8:30 AM appointment to have a slow tire leak inspected. I arrived early at 8:15 AM and checked in. The agent at the front desk told me the service would take approximately 45 minutes to an hour, which seemed reasonable. However, two hours later, my vehicle had still not been looked at. Around 10:30 AM, after pacing around the waiting area out of frustration, one of the workers noticed me and asked what vehicle I had. When I told him, he replied that they were still waiting on it. I then asked, “So it hasn’t even been looked at yet?” He responded that a delivery truck was blocking my vehicle, and they were unsure how long it would take. I had seen the delivery truck arrive earlier, but no one informed me that it was blocking my car for hours, or that my vehicle had not even been moved into the service area yet. Since no one at the shop seemed to be addressing the situation, I had to take matters into my own hands. I went outside, walked to the back of the building, and personally asked the delivery driver if he could move his truck so my car could be accessed. He told me he needed a little time to finish unloading the back of his truck. The driver eventually moved his truck at around 11:10 AM, nearly three hours after my scheduled appointment time. A mechanic finally pulled my car into the service area at 11:20 AM and began working on it. The job itself only took about 30 minutes, and it was finished around 11:52 AM. Out of curiosity, I looked outside when I was leaving, and the delivery truck was still there, which made it even more frustrating knowing that the situation could have been handled much earlier. Overall, what made this experience so unsatisfying was not just the delay, but the lack of communication and lack of initiative from the staff. I was never informed about the issue with the delivery truck, nor did anyone attempt to resolve it until I personally intervened. For a customer who arrived early and had a scheduled appointment, waiting over three hours for a 30-minute job is unacceptable.