Goodyear Auto Service

Reviews

• VV

  Vamp

  6 days ago
  5.0
  Only came in for a quote on tires but the staff was very professional and answered all my 100 questions thank you for taking the time to meet with definitely will be back
• AD

  Albyn Davis

  6 days ago
  5.0
  I had a great experience with Alex & his staff at Goodyear. Everyone was professional, friendly, and very helpful. The team made sure everything was taken care of & worked efficiently. It's refreshing to deal with a business that values its customers and takes pride in their work. I Highly recommend.
• KA

  Karzan Ahmed

  Mar 6, 2026
  1.0
  I was told my tire change would take 45 minutes, but it ended up taking over three hours. The time was completely misrepresented, and it caused a lot of inconvenience. Disappointing service
• MB

  Mark Barnett

  Mar 6, 2026
  1.0
  My experience at the Goodyear location at 635 American Legion Hwy, Roslindale, MA 02131 was extremely frustrating and disappointing. I had an 8:30 AM appointment to have a slow tire leak inspected. I arrived early at 8:15 AM and checked in. The agent at the front desk told me the service would take approximately 45 minutes to an hour, which seemed reasonable. However, two hours later, my vehicle had still not been looked at. Around 10:30 AM, after pacing around the waiting area out of frustration, one of the workers noticed me and asked what vehicle I had. When I told him, he replied that they were still waiting on it. I then asked, “So it hasn’t even been looked at yet?” He responded that a delivery truck was blocking my vehicle, and they were unsure how long it would take. I had seen the delivery truck arrive earlier, but no one informed me that it was blocking my car for hours, or that my vehicle had not even been moved into the service area yet. Since no one at the shop seemed to be addressing the situation, I had to take matters into my own hands. I went outside, walked to the back of the building, and personally asked the delivery driver if he could move his truck so my car could be accessed. He told me he needed a little time to finish unloading the back of his truck. The driver eventually moved his truck at around 11:10 AM, nearly three hours after my scheduled appointment time. A mechanic finally pulled my car into the service area at 11:20 AM and began working on it. The job itself only took about 30 minutes, and it was finished around 11:52 AM. Out of curiosity, I looked outside when I was leaving, and the delivery truck was still there, which made it even more frustrating knowing that the situation could have been handled much earlier. Overall, what made this experience so unsatisfying was not just the delay, but the lack of communication and lack of initiative from the staff. I was never informed about the issue with the delivery truck, nor did anyone attempt to resolve it until I personally intervened. For a customer who arrived early and had a scheduled appointment, waiting over three hours for a 30-minute job is unacceptable.
• JM

  Jorge Morales

  Feb 28, 2026
  1.0
  This place is awful. Stay clear. They don’t respect appointments at all. We left the car all they. They never called. When we went to pick up cuz it had been there for 7 hours they literally had done nothing. When we asked if they changed the oil, they said it wasn’t necessary. Which was false because we knew it needed to be changed and when we pressed they confessed they hadn’t checked. Terrible terrible service.