Route 44 Toyota

Reviews

• NL

  Nicole López

  1 day ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Adam was amazing throughout the entire car-buying process. I let him know that I needed to leave with a vehicle the same day, and he made it happen. I went in at 9 a.m. and was driving off in my new car by 3 p.m. He guided me every step of the way, answered all my questions, and made the experience smooth and stress-free. His professionalism and patience really stood out. I’m extremely happy with my new car and highly recommend Adam to anyone looking to buy a vehicle!
• JJ

  James551

  2 days ago
  1.0
  One of the worst experiences I have ever experienced. Met with one of the female sales representatives who was doing a fantastic job showing me a few vehicles and providing best pricing. Her sales manager intervened through our process and started demanding money down and high pressured sales tactics. I immediately got turned off, stood up and made sure everyone in that dealership knew how disgusted I was and unprofessional he was then I walked out the door. I will never be back to give this dealership my business. Completely unacceptable and unprofessional.
• JP

  Joshua Palmer

  6 days ago
  5.0
  I visited a few places and left feeling unsatisfied, but the moment I arrived at Toyota of Raynham on Route 44, I knew I was going to leave happy. I ended up getting more value for my money than I expected. Adam provided excellent customer service. Very personable, professional, and easy to work with. The entire team there seems to have a great dynamic, and it really shows in how smoothly everything runs. This will be the only dealership I come to moving forward.
• DD

  David Dean

  Dec 30, 2025
  1.0
  THE SERVICE MANAGER PUT MY FAMILY IN DANGER. I went in with a valid factory warranty issue. The Master mechanics made excuses in the service manager agreed. 3 months later the problem got even worse and it's definitely not just my tires as the excuses stated. After proving them wrong and telling them I contacted Toyota corporation, the service manager Dennis got pissed off and refused the factory warranty on my truck. Even after proving his diagnosis was wrong. I was insulted by the service manager in front of three colleagues before I had to walk out because I couldn't take no more. It was probably because the multiple complaints I made prior to coming into this appointment. They tell you there's a factory warranty but they don't want to do the work like so many other reviews State... For the love of God, people read your reviews. This dealership is trash. Absolute trash.. Issue # 2 i had : When i bought my truck brand new they offered oil changes for a period. They scheduled my first oil change at 10k miles. I disagreed. Ever heard of a break-in period for motors? Should be changed at 2-3k max. A new motor has lots of friction and moving parts dropping all the metal flakes in your oil so the first oil change is crucial to do early. It took me arguing with the service dept and speaking with Tim the owner just to get my damn oil changed. The super smart owner Tim said engines are made different... Really ??? how... Its like they think all customers are dumb. If you follow their rules and change your first oil change at 10k then you just took years and tens of thousands of miles off the life of your car.. Its a scam to get you back in for service which is where they make most of their money.. Not sales. The owner Tim Bruno and service manager Denise Tucker are to be trusted like your worst enemy. Stay away.. YOUVE BEEN WARNED....
• CG

  Christian Gurney

  Dec 12, 2025
  1.0
  This review I am posting does not reflect the service department, as I have not had any mechanical work performed on the car. Rather, it reflects my experience with the sales staff, the reconditioning department, the front desk, and the communication between these departments. I purchased a Gold Certified Pre-Owned Tacoma from this dealership about two weeks ago. During the purchase, I worked with a salesman, and during the test drive, it was very clear that the previous owner had smoked in the vehicle. During negotiations, I was assured through a handshake agreement that the odor would be removed from the car, even if it required multiple ionization treatments, so I decided to proceed with the purchase. A few days later, I brought the truck in for its first ionization treatment. When I picked it up later that day, there was no improvement, and if anything, the smell was worse. After being told this process would eliminate the odor, I was disappointed and decided to clean the interior myself. Through this, I cleaned all soft surfaces using a carpet cleaner, emptying the machine four times, each time the liquid appeared dark brown from nicotine residue. I also cleaned the hard surfaces, removing caked-on buildup, and I finished this off with an odor deodorizer. After this cleaning, I would say approximately 75% of the smell had been removed. This also made it very clear that the vehicle had never been properly and thoroughly detailed before purchasing, which is disappointing and not what should be expected when spending as much money as I did on a certified pre-owned vehicle. Two days later, I brought the truck back to the dealership for another ionization treatment, which was discussed with the salesman before bringing it in. I explained the situation to the front desk; however, I later heard from the reconditioning department that the effects from ionization had already occurred, and there was nothing further they could do. This is entirely untrue, which was found from a simple Google search, and it’s because ionization requires surfaces to be cleaned beforehand; ozone cannot penetrate through the nicotine-coated tar on and in the soft surfaces. I once again contacted the salesman and explained the situation, and was assured it would be handled the following week. I brought the truck back, simply requesting another ionization treatment. Instead, they threw a deodorizer in the vehicle, said it was all set, and the odor returned within a couple of days. After multiple trips and days wasted, I decided to research local detailers and paid $250 out of pocket for a professional detailer and the final ionization I had asked for countless times, which, surprisingly to all, successfully removed the smell. I am not sure if this experience was due to a lack of knowledge, accountability, or communication among departments, but something was clearly inadequate. While I understand that salesmen can make empty promises, I don’t believe it is unreasonable to expect a dealership to honor at least the bare minimum of a verbal commitment made at the time of purchase. While the days after buying a car should be relaxing for me, it seemed like nothing more than a hassle dealing with this dealership. I don’t believe that my next car purchase in a couple of years will come from this dealership.

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