Brand Certified
Safelite AutoGlass
3.9(163 reviews)
Certified by Safelite AutoGlass • Mar 01, 2026
Business Details
1017 Hancock Street, Quincy, MA
02169, United States
Certified by Safelite AutoGlass • Mar 01, 2026
(888) 843-2798
Certified by Safelite AutoGlass • Mar 01, 2026
http://www.safelite.com
Certified by Safelite AutoGlass • Mar 01, 2026
About
Certified by Safelite AutoGlass • Mar 01, 2026
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have auto glass damage? For power window regulator, windshield, window or back glass repair and replacement and advanced safety system recalibration in the Quincy area, turn to Safelite AutoGlass. Those in Quincy and surrounding areas can access auto glass repair and replacement from our in-shop or mobile service. Located at 1017 Hancock Street, we fix your auto glass fast. Our windshield replacements come with the only nationwide, lifetime warranty and you will drive away with a freshly vacuumed car and clean windows. Add our advanced beam wiper blades to your order and your tech will install them during your appointment. We work with most insurances!
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by Safelite AutoGlass • Mar 01, 2026
Hours
Certified by Safelite AutoGlass • Mar 01, 2026
Reviews
3.9
163 reviews
5 stars
110
4 stars
6
3 stars
4
2 stars
4
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback highlights a mix of excellent and poor customer service experiences, with some staff being praised for their friendliness and professionalism, while others, particularly Margaret, received criticism for rudeness and unhelpfulness.
Technical Competence
Many customers appreciated the technicians' skills and professionalism, noting quick and effective windshield replacements, though there were complaints about incorrect parts being ordered and calibration issues.
Communication Issues
Several reviews pointed out significant communication problems, including lack of updates on appointments and delays, which led to frustration among customers.
Overall Satisfaction
While many customers reported positive experiences with the service and quality of work, there were notable instances of dissatisfaction related to service delays and unresolved issues.
- LSLeRoy StreatFeb 13, 20265.0Very easy to get an appointment. The tech was very professional and showed extraordinary attention to detail.
- PVPhu VoFeb 12, 20264.0the windshield was fixed but I had to pay $1k out of pocket. Furthermore, my rear camera was not realigned properly. I am left confused and frustrated 😣 😩 … Actually after proper inspection I realized the rear camera had nothing to do with the front windshield replacement, so changing this to a 4 star rating because market costs and some small issue like some front end hood cover part more for aesthetic and weather protection got loosely put back and like an idiot I didnt even ducktape it back and two idiots on the highway went so fast the wind actually blew up off but this is really a minor issue, 4 star is due to pricing. Otherwise I think their customer service ends did a good job repairing the windshield which is the main thing. Well done, quick and to do the point. Apologize fot raising wrong alarm.
- SMSteve MFeb 9, 20261.0I can't even get a human on the phone to discuss my appointment. Would love to be able to call the people at the shop. Seems like they have a good service here, I just can't seem to book it.
- KDKerly DesancesJan 25, 20265.0These guys know about windshields repair like noone else. They are the best.
- PCPaul CampbellJan 12, 20263.0I'm pleased with the work that was completed. Great job. Ethan was polite. He came to my residence and picked up my wife's car. He stayed approximately 2 to 3 hrs. He was pretty close on that. As I am unable to drive at the moment, I'm thankful for this. My problem with Safelite was that I had a date for repair and a scheduled time of 8am to 12pm. No contact. No rep call. Tried calling the Quincy office and it just kept ringing until it went to the customer service center. She tried calling. Nothing. She sent an urgent e mail asking the mgr to CTC me ASAP. Nothing for 2 hrs. I called back to the store, nope. Directly to cust. Svc. The rep tried to call. She got through and connected me. The store mgr claims I had no reservation. Funny, I had 6 emails, 5 texts confirming for Tuesday morning. She then says due to the weather, I was rescheduled to Wednesday. How could I have been rescheduled if she DID NOT have my scheduled reservation? Nothing like trying to lie, then getting caught in that lie. As I said, ETHAN put some of my faith back into this company
Frequently Asked Questions About Safelite AutoGlass
What services does Safelite AutoGlass in Quincy provide?
Safelite AutoGlass offers auto glass repair and replacement, including power window regulator, windshield, window, or back glass repair, and advanced safety system recalibration. They provide both in-shop and mobile services.
Where is Safelite AutoGlass located in Quincy?
Safelite AutoGlass is located at 1017 Hancock Street, Quincy, MA 02169, USA.
What are the operating hours of Safelite AutoGlass?
Safelite AutoGlass is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays.
Does Safelite AutoGlass offer online scheduling and estimates?
Yes, Safelite AutoGlass offers fast service with easy online scheduling and free quotes through their website.
Is Safelite AutoGlass wheelchair accessible?
Yes, Safelite AutoGlass has a wheelchair-accessible entrance for customers.
Does Safelite AutoGlass work with insurance providers?
Yes, Safelite AutoGlass works with most insurance providers to assist customers with their auto glass repair and replacement needs.
What nearby automotive services are available near Safelite AutoGlass in Quincy?
Nearby automotive services include JN Phillips Auto Glass Quincy, which also offers windshield installation and repair, providing customers additional options for auto glass services.
What local attractions can I visit near Safelite AutoGlass?
Customers can visit the historic Fore River Bridge and the Dorothy Quincy Homestead, a landmark and museum, nearby before or after their appointment.
Are there dining options close to Safelite AutoGlass in Quincy?
Yes, there are several nearby dining options including Fowler House Cafe, The Early American restaurant, and Early American Restaurant for breakfast, brunch, and American cuisine.
How can I contact Safelite AutoGlass for an appointment?
You can contact Safelite AutoGlass by calling their main phone number at +1 888-843-2798 or by booking an appointment online via their reservation link.
Brand Certified Facts from Safelite AutoGlass
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Certified March 01, 2026Yext Knowledge Graph
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