Sullivan Tire & Auto Service

4.2
159 reviews
Plymouth, MA Sullivan Tire and Auto Service

About

Tire Shop

Details

  • Requires appointmentNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Sullivan Tire & Auto Service
5 Pilgrim Hill Road, Plymouth, MA
02360, United States

Hours

Reviews

4.2
159 reviews
5 stars
112
4 stars
12
3 stars
7
2 stars
8
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to accommodate and assist with various needs.

Service Quality

While some reviews noted excellent service and quick turnaround times, others reported issues with incomplete work and miscommunication regarding repairs.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, mentioning unexpected charges and feeling taken advantage of, while others found the prices reasonable.

Communication Issues

Multiple reviews pointed out inconsistent communication, with customers receiving different information during visits, leading to frustration.

Overall Experience

The overall sentiment was mixed, with some customers vowing to return due to positive experiences, while others vowed never to return due to poor service.
  • II
    invencivel 10 (invencivel1)
    Sep 27, 2025
    1.0
    Fix one thing and the car is returned to you with 2 other things broken. Shady communication when confronted, everyone got amnesia when asked to repeat they was told to you last time you were in, changed reports from the one given to you to the new one being produced at the moment, 3 visits and hear 3 different things about the same issue, workers tell you one thing and the manager changes it to try to make you pay for things under warranty you already paid for. Its either you go somewhere else, keep an eye on them while they work or get cheated out of your hard earned money. Its my Last time giving my car to this place.
  • SD
    Sheila Donahue
    Aug 21, 2025
    5.0
    Called to have 2 tires checked that have been needing air every 7-10 days. Gave me an appointment right away and diagnosed the problem. Both tires needed new valve stems and were replaced -free of charge. I am so happy that I purchased the Peace of Mind Maintenance Plan when I purchased my tires at Sullivan Tire. The Plan is as advertised…total Peace of Mind. I will always be a faithful customer to Sullivan Tire for all future tire purchases.
  • BD
    Bill D
    Aug 14, 2025
    5.0
    Great service! Always pleasant people did not feel pressured at akk
  • JL
    Joseph Lalley
    Jul 31, 2025
    5.0
    Great service at a fair price to mount and balance 4 tires
  • TG
    Thomas Grimshaw
    Jul 3, 2025
    5.0
    From making me appointment, to making sure I got the current Goodyear special, to the guys in the shop who got me in and out as fast as possible before a holiday weekend, all around terrific experience. Terry especially in the Plymouth store was terrific.

Frequently Asked Questions About Sullivan Tire & Auto Service

Where is Sullivan Tire & Auto Service located?

Sullivan Tire & Auto Service is located at 5 Pilgrim Hill Road, Plymouth, MA 02360, USA.

What are the operating hours of Sullivan Tire & Auto Service?

The business operates Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 7:30 AM to 5:00 PM, and is closed on Sundays. On December 31, 2025, it is open from 7:30 AM to 5:00 PM.