Safe Harbor Plymouth

Reviews

• SH

  Steve H

  Aug 22, 2025
  2.0
  We were really excited to spend three days at our hometown marina, but our experience at Safe Harbor Plymouth was very disappointing. Although our reservation had been accepted, upon arrival we quickly realized there was no slip for us. We were initially asked to tie up at the restaurant dock, which turned into a constant hassle. Each time we went out fishing or to Browns Bank and returned—even during business hours—there were no spots available. I had to repeatedly call the office so dockhands could shuffle boats around just to fit us back in. After hours, the situation was even worse. The restaurant dock was crowded with diners, and my wife had the unpleasant experience of dealing with a very drunk, belligerent individual on the dock. We later learned that the restaurant freely hands out the gate code, with no verification of whether people even have boats there—so much for security. On our last night, a dockhand finally managed to place us in a proper slip, which was a relief. However, the frustration continued when we noticed that throughout our stay a single boat, SeeBee, was permanently parked at the restaurant dock. I was told by a dockhand that they were “former members who just hang out there,” and later by friends and fellow members that they’re essentially freeloaders since they lost their rack. When I raised the issue through Dockwa, the responses felt dismissive, and eventually the explanation shifted to saying the boat reserves every weekend through Dockwa—though our stay was mid-week, which doesn’t add up. Finally, when I inquired about the open slip we enjoyed on our last night, the answer I got was simply “not available.” Instead of being directed toward a waitlist or application process, as you’d expect from a marina with strong customer service, the conversation was shut down. Considering Safe Harbor’s great reputation nationally, I feel they should be made aware of the extremely poor customer service and questionable practices at their Plymouth location. It was not the level of professionalism or hospitality we expected, and it left us very disappointed.
• JO

  John O'Mahony

  Aug 17, 2025
  5.0
  Phil the dock master and his dock staff were OUTSTANDING!! Within minutes of booking a slip Phil called directly and accommodated us wonderfully. 5***** Having a restaurant on site was great and the food was fantastic. Would recommend you book a table ahead of time. The facilities were spotless and well maintained constantly and the fire pits were lovely to relax at after dinner. We even caught stripers right off the dock. Another bonus was that Plymouth Rock was a 5 min walk away.
• RC

  Randy Crandon

  Jul 22, 2025
  5.0
  Excellent and on the spot service when we had a block break at the top of our sailboat mast during a cruise! Very helpful staff that got right up there on a man-lift to replace
• CA

  chris adelsflugel

  Jul 4, 2022
  5.0
  We are currently cruising the New England coast and had the pleasure of staying at Safe harbor Plymouth. I wanted to reach out and share how amazing of an experience I had with the dockmaster Stevie and his crew of dockhands. Great communication before my arrival of how to safely enter the marina. The guys were standing on the dock waiting to assist us with lines as we arrived as well as hooking up shore power and water. The dock hand Mike was especially friendly and helpful and always seemed excited and happy to help us with anything we needed. I hope to be able to return to Plymouth soon to work with their team again. Have a happy Fourth of July!

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