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Monro Auto Service and Tire Centers

4.5
(525 reviews)

Business Details

6 Cheshire Road, Pittsfield, MA
01201, United States
(413) 448-2535
https://locations.monro.com/ma/pittsfield/6-cheshire-road

About

Tire Shop
Visit Monro Auto Service and Tire Centers for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Monro Auto Service and Tire Centers
6 Cheshire Road, Pittsfield, MA
01201, United States

Hours

Reviews

4.5
525 reviews
5 stars
436
4 stars
20
3 stars
8
2 stars
11
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising staff like Peggy Sue for their friendliness and professionalism, while others report rude interactions and poor communication.

Service Quality

Several reviews highlight issues with service quality, including incomplete work, overcharging, and mistakes made during repairs, leading to customer dissatisfaction.

Efficiency

Many customers appreciated the quick turnaround times for services like oil changes and tire repairs, although some reported delays and scheduling issues.

Pricing Concerns

There are complaints about high prices and unexpected charges, with some customers feeling overcharged for services that were not performed as promised.
  • MT
    matt trombley
    Feb 23, 2026
    5.0
    Very nice staff. Quick and efficient. What more could you want?
  • MS
    Michael Savary
    Feb 16, 2026
    4.0
    Had an oil change done which included tire rotation yet I had to ask once oil change was done for my tires to be rotated.
  • BB
    Blake
    Feb 16, 2026
    1.0
    One of the worst experiences of my life. Been back 7 times. I needed a code to go off, that was the root of the problem. After that 7 times, the code is on again and I have wasted time, gas, money, sanity, and had 2 weeks of headaches due to to a carbon monoxide leak they caused. The customer service for Monro seems to be an intentional stalling tactic. I have been ignored and hung up on. They refuse to talk about a refund and keep directing me to other people. At this point, we will be taking them to court and I think it is pretty clear from admissions on their own paperwork and lack of attempts to contact us back that they have been negligent. I have no concerns that I will get the money back. But the way I have to do it is ridiculous. Never, never go here. Their mechanics are not up to the task, the managers are not up to the task, the customer service is not even real.
  • HG
    Hayley Gibbs
    Feb 2, 2026
    5.0
    I’ve always had great experiences at various Monro locations, and this one is no exception! After getting scammed at Johnson Ford for a simple oil change, Monro took care of me within the hour and for under $100! Always friendly people working here that genuinely want to help you. Love this location!
  • KP
    Katie Posch
    Jan 19, 2026
    1.0
    Both my husband and I had horrific experiences at the Pittsfield location. Monro installed my husband’s front bumper and light bar without fully screwing anything back in and leaving the wires exposed/dangling. My husband even tipped them on top of the work only to discover they did not reattach the skid plate and when asked about it, the manager laughed and said “yeah I think it’s gone, guess I owe him one haha.” On to MY vehicle- went to have starter replaced with a starter THEY recommended that I purchase myself. Car broke down and stopped working three days after “they replaced the starter.”Brought it back in to be told on the FOURTH day of them avoiding my calls that they tried “3 different starters” and none are working. I ended up bringing it to Jeep for JEEP to tell me they are POSITIVE that Monro NEVER EVEN TOUCHED MY STARTER AT ALL. It was all BS! I had Monro also repair my muffler for Jeep to tell me they did such a bad job that Jeep would have to fix their work. HORRIBLE PLACE. DO NOT GO THERE.

Frequently Asked Questions About Monro Auto Service and Tire Centers

What services does Monro Auto Service and Tire Centers offer?

Monro Auto Service and Tire Centers provide comprehensive automotive care including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing services, check engine services, and specialized tire changes.

What brands of tires can I get at Monro Auto Service and Tire Centers in Pittsfield?

They offer top-quality tires from brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Brand Certified Facts from Monro Auto Service and Tire Centers

Monro Auto Service and Tire Centers partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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