Monro Auto Service and Tire Centers

Reviews

• MT

  matt trombley

  Feb 23, 2026
  5.0
  Very nice staff. Quick and efficient. What more could you want?
• MS

  Michael Savary

  Feb 16, 2026
  4.0
  Had an oil change done which included tire rotation yet I had to ask once oil change was done for my tires to be rotated.
• BB

  Blake

  Feb 16, 2026
  1.0
  One of the worst experiences of my life. Been back 7 times. I needed a code to go off, that was the root of the problem. After that 7 times, the code is on again and I have wasted time, gas, money, sanity, and had 2 weeks of headaches due to to a carbon monoxide leak they caused. The customer service for Monro seems to be an intentional stalling tactic. I have been ignored and hung up on. They refuse to talk about a refund and keep directing me to other people. At this point, we will be taking them to court and I think it is pretty clear from admissions on their own paperwork and lack of attempts to contact us back that they have been negligent. I have no concerns that I will get the money back. But the way I have to do it is ridiculous. Never, never go here. Their mechanics are not up to the task, the managers are not up to the task, the customer service is not even real.
• HG

  Hayley Gibbs

  Feb 2, 2026
  5.0
  I’ve always had great experiences at various Monro locations, and this one is no exception! After getting scammed at Johnson Ford for a simple oil change, Monro took care of me within the hour and for under $100! Always friendly people working here that genuinely want to help you. Love this location!
• KP

  Katie Posch

  Jan 19, 2026
  1.0
  Both my husband and I had horrific experiences at the Pittsfield location. Monro installed my husband’s front bumper and light bar without fully screwing anything back in and leaving the wires exposed/dangling. My husband even tipped them on top of the work only to discover they did not reattach the skid plate and when asked about it, the manager laughed and said “yeah I think it’s gone, guess I owe him one haha.” On to MY vehicle- went to have starter replaced with a starter THEY recommended that I purchase myself. Car broke down and stopped working three days after “they replaced the starter.”Brought it back in to be told on the FOURTH day of them avoiding my calls that they tried “3 different starters” and none are working. I ended up bringing it to Jeep for JEEP to tell me they are POSITIVE that Monro NEVER EVEN TOUCHED MY STARTER AT ALL. It was all BS! I had Monro also repair my muffler for Jeep to tell me they did such a bad job that Jeep would have to fix their work. HORRIBLE PLACE. DO NOT GO THERE.

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