This place is the most unprofessional business I have ever dealt with. They are irresponsible and have no idea what the word respect means. We negotiated a car, and when it was time to sign the papers, they started with excuses and lies. In the end, they sold the car to someone else without even having the decency to call me and let me know.
On top of that, they wasted my time over and over, and the customer service was terrible—especially from a woman around 60 years old who was nothing but rude and disrespectful.
They have no ethics, no professionalism, and no honesty. I would never recommend this place to anyone. They are liars, they don’t keep their word, and they make their customers feel worthless.
CV
C V
Jul 15, 2025
1.0
BAD. I ordered tires from SimpleTire.com that John's Automotive would install. And per SimpleTire's policies, I called SimpleTire a week before to reschedule my appointment for a day later than already scheduled. SimpleTire has a recorded call that Neal at John's Automotive approved this rescheduled appointment. But when we arrived to have the tires installed, Jen refused to honor their commitment, and tried to put me off for ANOTHER week. Jen then lied unendingly and pathologically about their failure to follow-through, despite hard evidence from SimpleTire. John's Automotive and its workers CANNOT be trusted at all.
SE
STACEY EWING
May 31, 2025
5.0
Very nice and knowledgeable. They check things throughly. Reasonable prices.
RO
Rita St Onge
Apr 1, 2018
5.0
Honest
RH
Rick Hopkins
Apr 4, 2017
5.0
Gm specialist. Grateful for all you do John. Thank you. Good people to work with
Frequently Asked Questions About John's Automotive
What services does John's Automotive offer?
John's Automotive provides auto repairs, oil changes, tires, brakes, detailing, hybrid auto repairs, remote car starters, keyless entry remotes, transmissions, and vehicle sales.
Where is John's Automotive located?
John's Automotive is located at 165 Wahconah St., Pittsfield, MA 01201, USA.
What are the operating hours of John's Automotive?
John's Automotive is open Monday to Friday from 7:30 AM to 5:00 PM and closed on Saturday and Sunday.
Which payment methods are accepted at John's Automotive?
Payments can be made using American Express, Cash, Check, Discover, MasterCard, and Visa.
Is John's Automotive ASE certified and what brands do they work with?
Yes, John's Automotive is ASE certified and works with brands including AC Delco.
How can I contact John's Automotive?
You can reach John's Automotive by phone at +1 413-448-8870 or email at jbilo@aol.com.
Does John's Automotive offer vehicle detailing and sales?
Yes, they provide auto detailing and vehicle sales as part of their services.
Are there nearby auto-related businesses to John's Automotive?
Yes, nearby are Intoxalock Ignition Interlock, and Pittsfield Quality Auto Body, both providing automotive services which can complement your visit to John's Automotive.
What nearby dining options are available around John's Automotive?
Nearby dining includes Thrive Diner, Adrien's Diner, Hudpucker's Pub and Grill, Scoops, and Vong's Thai Cuisine, great spots to check out before or after your auto service.
What recreational places are near John's Automotive?
Wahconah Park and Pittsfield Suns Baseball field are nearby locations perfect for enjoying leisure activities before or after your visit.