Brand Certified
Enterprise Rent-A-Car
4.1(386 reviews)
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Business Details
526 East St, Pittsfield, MA
01201, United States
Certified by Enterprise Rent-A-Car • Mar 01, 2026
(413) 443-6600
Certified by Enterprise Rent-A-Car • Mar 01, 2026
https://www.enterprise.com/en/car-rental/locations/us/ma/pittsfield-4825.html
Certified by Enterprise Rent-A-Car • Mar 01, 2026
About
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Pittsfield, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pittsfield location today.
Location
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Hours
Certified by Enterprise Rent-A-Car • Mar 01, 2026
Reviews
4.1
386 reviews
5 stars
247
4 stars
49
3 stars
19
2 stars
11
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, several reported poor service experiences, including rudeness and lack of communication.
Car Availability
A significant number of reviews highlighted issues with car availability, with customers frequently arriving to find no vehicles available despite having reservations.
Rental Experience
Some customers had positive experiences with the rental process, noting quick service and helpful staff, while others faced frustrating delays and issues.
Cleanliness and Condition
Several reviews mentioned concerns about the cleanliness and condition of the vehicles, with some customers receiving cars that were not well-maintained.
- AMAlison McGee1 day ago5.0Staff were extremely friendly, helpful, and clear and the process was simple and easy to manage.
- RKRebecca Kinney6 days ago5.0Staff always pleasant and easy to work with
- SESky EsquivelFeb 23, 20261.0You can’t reach this business by phone. Attempted calling about 10 times today and it gets static-y then automatically hangs up.
- MSMax SmartJan 28, 20265.0I just had the best car rental experience of my lifetime. The man behind the counter was just awesome, totally made my day. Thank you so much.
- LKLuiza KarnasDec 29, 20251.0ATTENTION ENTERPRISE HQ: You need to shut down this branch immediately. This morning, I became another customer in what I have discovered is a year plus long line (according to Google Maps reviews I read) of customers who have reserved a car for pickup online only to arrive at this absurd excuse for an Enterprise branch and be told “Too bad, we don’t have any cars.” The attendant and the manager were beyond unhelpful. They were dismissive, behaving as this kind of bait-and-switch is normal business for them. Again, just look at the 1 star reviews on Google Maps and you will see that THIS IS A REGULAR ISSUE for this branch. Enterprise- your comments saying “we want to look into this further” are clearly void of any action to correct the issues at this branch, otherwise I wouldn’t have gone through what tens of other customers have gone through over the past year at this location. I’ve been a loyal Enterprise customer for more than 10 years, and I’ve never had such an abysmal experience. I’ll be going elsewhere in the future.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Pittsfield offer?
Enterprise Rent-A-Car in Pittsfield offers a wide range of vehicles including cars, vans, and luxury rentals to suit different needs and preferences.
What are the operating hours of the Enterprise Rent-A-Car location in Pittsfield?
The Pittsfield location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
Where is Enterprise Rent-A-Car located in Pittsfield, MA?
Enterprise Rent-A-Car is located at 526 East St, Pittsfield, MA 01201, USA.
How can I make a reservation for a rental car at Enterprise in Pittsfield?
You can reserve a rental car online at https://www.enterprise.com/en/car-rental-locations/us/ma/pittsfield-4825.html or by calling +1 413-443-6600.
What payment methods are accepted at Enterprise Rent-A-Car in Pittsfield?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Do they offer any special discounts at the Enterprise Pittsfield location?
Yes, this location offers discounts for active military personnel.
Is the Enterprise Rent-A-Car location in Pittsfield woman-owned?
Yes, the Pittsfield location is owned by women.
Are there any pizza restaurants near Enterprise Rent-A-Car in Pittsfield where I can grab a meal?
Yes, nearby pizza restaurants include Figo’s Pizzeria, Teddy's Pizza Inc, and Crust, perfect for grabbing a meal before or after your rental visit.
What nearby transportation services can help me get to or from Enterprise Rent-A-Car in Pittsfield?
Black Luxe Limousine Service is nearby and can provide comfortable transportation to or from the rental location.
Are there any attractions in Pittsfield near Enterprise Rent-A-Car that I can visit?
Balderdash Cellars, a local winery offering arts and entertainment, is nearby and a great spot to visit during your stay in Pittsfield.
Brand Certified Facts from Enterprise Rent-A-Car
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