Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Pittsfield, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Pittsfield location today.
Location
Hours
Reviews
4.1
374 reviews
5 stars
239
4 stars
49
3 stars
19
2 stars
11
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Car Availability
Numerous reviews indicated issues with car availability, including last-minute cancellations and unfulfilled reservations.
Rental Experience
While some customers reported smooth and easy rental experiences, others faced significant delays and poor communication.
Communication Issues
Several customers expressed frustration over lack of communication, including unanswered calls and unclear information regarding reservations.
Mixed Reviews
Overall, experiences varied widely, with some customers having excellent interactions while others reported severe dissatisfaction.
- WMWilliam Metcalf2 days ago1.02025 Rav 4 with 18k miles car looked like it had been through a war
- MTMichelle Torres4 days ago5.0Staff was quick and efficient. They are always kind and helpful.
- JSjohn SamsonNov 10, 20255.0I live in adams, massachusetts.I rented a car from enterprise.My car was being fixed at t and m motors?The staff there went above and beyond to take care of their customer.I'm really impressed with the staff that works there in the future I recommend that company great customer service.I give that company our 15 star excellent!!!!!!
- RKRudy kOct 29, 20254.0Let me edit this to include that all the employees were great. Only issue i had was corporate saying there was no cars available but our local facility assured they did and got me there.
- JBJoe BOct 19, 20251.0We were in a car accident that wasn't our fault and we needed a rental car. We went to Enterprise and got the car and everything was great. We had to put a $100 deposit down that we were told we'd get back when we return the car. We ended up using the car for approximately 2 weeks and returned it in the same condition we picked it up. When we got there we were told we could not have our $100 back because the the insurance company of the driver who is at fault had it paid for the last 4 days of our rental car. They said we couldn't have our money back until the insurance company paid the bill. It's been about 3 weeks since and we still don't have our money. This accident was not our fault, the payments from the insurance company are not our responsibility and we did everything we were supposed to. Why they won't give us our money back is almost criminal. I guess that's how Enterprise makes extra money. They screw people like us out of $100.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Pittsfield offer?
Enterprise Rent-A-Car in Pittsfield offers a wide range of vehicles including cars, vans, and luxury rentals to suit different needs and preferences.
What are the operating hours of the Enterprise Rent-A-Car location in Pittsfield?
The Pittsfield location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
Where is Enterprise Rent-A-Car located in Pittsfield, MA?
Enterprise Rent-A-Car is located at 526 East St, Pittsfield, MA 01201, USA.
How can I make a reservation for a rental car at Enterprise in Pittsfield?
You can reserve a rental car online at https://www.enterprise.com/en/car-rental-locations/us/ma/pittsfield-4825.html or by calling +1 413-443-6600.
What payment methods are accepted at Enterprise Rent-A-Car in Pittsfield?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Do they offer any special discounts at the Enterprise Pittsfield location?
Yes, this location offers discounts for active military personnel.
Is the Enterprise Rent-A-Car location in Pittsfield woman-owned?
Yes, the Pittsfield location is owned by women.
Are there any pizza restaurants near Enterprise Rent-A-Car in Pittsfield where I can grab a meal?
Yes, nearby pizza restaurants include Figo’s Pizzeria, Teddy's Pizza Inc, and Crust, perfect for grabbing a meal before or after your rental visit.
What nearby transportation services can help me get to or from Enterprise Rent-A-Car in Pittsfield?
Black Luxe Limousine Service is nearby and can provide comfortable transportation to or from the rental location.
Are there any attractions in Pittsfield near Enterprise Rent-A-Car that I can visit?
Balderdash Cellars, a local winery offering arts and entertainment, is nearby and a great spot to visit during your stay in Pittsfield.