Herb Chambers Volvo Cars Norwood

Reviews

• MG

  Manny Goncalves

  Mar 13, 2026
  1.0
  Leaving a review from a car purchased from this dealership. Bought a rav4 from them rear main seal was leaking they told us they would fix this issue. There solution was to add some liquid solution mixed with the oil that would “fix” the issue and stop the leak. They promised they would fix the issue and left us high and dry stay away from these scammers!!! My own fault should have returned the car in the 5 day I had but they reassured us that they would fix the issue and did not.
• ZZ

  ZaZaBelle

  Mar 7, 2026
  5.0
  Sales - Rafi Thank you so much for being patient through this challenging process. You have been kind, professional and thoughtful through the entire ordeal and I greatly appreciate you. Sincerely, Esabel
• A

  Рая Стойнова

  Feb 26, 2026
  5.0
  Working with Anastasia Riabova was an absolute pleasure. She made the entire car buying process smooth, stress-free, and enjoyable. Her professionalism, attention to detail, and commitment to her clients really stand out. I purchased my dream car, but the outstanding service she provided made the experience unforgettable. I highly recommend Anastasia to anyone looking to buy a car in Boston!
• AM

  Anastasia Morozova

  Feb 26, 2026
  5.0
  ABSOLUTELY LOVE LOVE MY NEW XC90. Working with Anastasiia at the Volvo dealership was honestly such a refreshing experience. First of all — we have the same name, so obviously I trusted her immediately 😂 but beyond that, she was just real. No weird sales energy, no pressure, no talking in circles. She actually listened to what I wanted, answered my questions straight up, and made the whole process feel calm and easy. It just felt like talking things through with someone who genuinely knows her stuff and wants you to feel good about your decision. If you in the market for some new wheels- ask for Anastasiia. Great name even better service
• TF

  Tye Family

  Feb 25, 2026
  1.0
  My husband and I have each owned a Volvo for the last 5 years. At first, we loved them. The 2021-2023 models were fantastic. Once we got into a 2024 model, it went downhill. We aren’t sure what changed, but we are currently in 2025 models and we couldn’t be more unhappy with them. The software is terrible. We cannot reliably connect our phones via Bluetooth (it consistently requires disconnecting and reconnecting several times), the sound in my car stops working 1-2x/month and I have to do a hard reset, a month into getting my car the automatic break was stuck and I had to actually get my car towed from our garage. In my husband’s car, his Maps app has stopped working and it cannot identify his location, doesn’t update, a hard reset doesn’t work, and it’s ridiculous. We have done all the software updates possible. Nothing helps. The icing on the cake was taking our cars into this Norwood dealership for service, and they skipped over completing my state inspection. Since then, I’ve received two parking tickets for an expired tag. I’ve tried calling the dealership to get it handled, but cannot get through to anyone. I also emailed the general manager but have not heard back. Update: I spoke with the GM (Nick), and he was very apologetic. He will reimburse us for the tickets and explained the map thing could be due to the fact we didn’t drive it far enough after the software was updated. He assured me it will be sorted out. I felt this was very good customer service and appreciated his attention to this matter.

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