Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Northampton, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Northampton location today.
Location
Hours
Reviews
4.2
258 reviews
5 stars
174
4 stars
31
3 stars
10
2 stars
13
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, others reported hostile interactions and poor service.
Reservation Issues
Numerous customers experienced problems with reservations, including cars not being available despite confirmed bookings, leading to significant inconvenience.
Vehicle Condition
While some customers received clean and well-maintained vehicles, others reported issues such as unpleasant odors and maintenance alerts on the cars.
Overall Experience
Many customers expressed satisfaction with their rental experiences, highlighting efficiency and professionalism, but there were also significant complaints about management and operational issues.
Communication Problems
Several reviews noted a lack of effective communication regarding reservations and vehicle availability, leading to frustration and dissatisfaction.
- LJLynne JayOct 29, 20255.0My husband and I have rented cars from this Enterprise location a handful of times and have always had a great experience! Staff always friendly and helpful :) Shout out to Mike for going above and beyond to make our last rental experience top notch!! Thank you!
- CTCheryl TateOct 27, 20255.0Excellence
- ADauntie diluvianOct 17, 20255.0Stormy (but we need the rain) 8 am Monday of a 3-day weekend (Indigenous Peoples aka Columbus day) & the folks who helped were both really pleasant & professional. Ditto for the car return.
- FZFrancis ZhangOct 17, 20255.0Troy Schweitzer was the best. He took the time to explain and clarify everything clearly. The whole process was fast and smooth. He truly made the experience easy, highly recommended
- JPJustin POct 12, 20251.0Literally the worst and most hostile customer service experience of my life. Didn't have the car I reserved, charged me the same amount for an inferior car, lied to me that they have zero control over pricing, and outright threatened not to rent me a car after I complained about the situation. This treatment was from someone who claimed to be a manager. There's very few options in the area but it would be quite difficult to do worse than this. To be fair the guy when I returned my car was quite friendly and apologetic but he claimed he'd have them contact me about my concerns and of course I received no follow up.
Frequently Asked Questions About Enterprise Rent-A-Car
Where is Enterprise Rent-A-Car located in Northampton, MA?
Enterprise Rent-A-Car is located at 24 N King St, Northampton, MA 01060, US.
What are the operating hours of Enterprise Rent-A-Car in Northampton?
Enterprise Rent-A-Car is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
What types of vehicles does Enterprise Rent-A-Car in Northampton offer?
They offer a wide range of vehicles including rental cars, vans, luxury cars, and trucks with flexible rental options.
How can I make a reservation for a rental car at Enterprise Rent-A-Car Northampton?
Reservations can be made online at https://www.enterprise.com/en/car-rental-locations/us/ma/northampton-4824.html or by calling +1 413-586-5177.
Does Enterprise Rent-A-Car Northampton offer any special deals?
Yes, they offer great weekend rates that can be booked through their website's weekend specials page.
What payment methods are accepted at Enterprise Rent-A-Car Northampton?
Enterprise Rent-A-Car accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Enterprise Rent-A-Car Northampton owned by women or do they offer military discounts?
Yes, the Northampton location is owned by women and offers discounts for active military members.
Which nearby food spots can I visit before or after renting a car at Enterprise Northampton?
Nearby food options include D'Angelo Grilled Sandwiches, Dunkin' Donuts, and Chester's Chicken, all great for a quick meal or snack.
What nearby automotive services are available around Enterprise Rent-A-Car Northampton?
Nearby automotive services include Ford of Northampton for car sales, Firestone Complete Auto Care for tires, and TommyCar Collision Center for auto body repairs.
Are there convenient nearby places for banking or currency exchange close to Enterprise Northampton?
Yes, CoinMover Bitcoin ATM and LibertyX Bitcoin ATM are nearby for currency exchange and financial services.