Sullivan Tire & Auto Service

4.4
185 reviews
Newton, MA Sullivan Tire and Auto Service

About

Tire Shop

Details

  • Requires appointmentNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Sullivan Tire & Auto Service
1180 Washington St, Newton, MA
02465, United States

Hours

Reviews

4.4
185 reviews
5 stars
145
4 stars
13
3 stars
6
2 stars
5
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted exceptional customer service, particularly praising staff members like Ozzy and Mike for their helpfulness and professionalism.

Efficiency

Customers frequently noted the quick and efficient service, with many experiencing prompt repairs and timely communication.

Honesty

Several customers appreciated the honest assessments provided by the staff, often avoiding unnecessary repairs and costs.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, including claims of being overcharged or receiving poor service.
  • AL
    Anthony Latronica
    Dec 29, 2025
    1.0
    Zero star. Dropped my tire off at 0745, they forgot to work on the tire entirely, picked up my flat tire before they closed at 6pm. Would not recommend if you live in the neighborhood.
  • MA
    Mahmod Aljasem
    Dec 12, 2025
    5.0
    افضل شركة على الإطلاق
  • MS
    Martin Spencer
    Dec 10, 2025
    5.0
    Great experience from start to finish! They even provided us with free transportation to/from our house, which wad a huge bonus and much appreciated. We got in on a four tires for the price of three deal. Theresa, the receptionist extraordinaire, was phenomenal. She really carries the weight of this place with style & grace. It's not as easy job, but she handles it by extending respect and kindness, which makes all the difference in the world! Sullivan is SO lucky to have her! The one thing that was kind of petty, was that one of our tires was missing a lugnut ($9) and they called us mid-process to get the ok on replacing it, which when you're spending $800 seems kind of ridiculous not to just give it on a complimentary basis, but other than this, we highly recommend this particular location of Sullivan, since not all are created equal. A special shoutout to Ozzy for his time & efforts to help us. Happy holidays to you all!
  • MS
    mike smith
    Dec 4, 2025
    5.0
    The best service I have ever had! I got 4 new tires but 1 wasn’t there but they did everything they could to get that tire and made me feel comfortable and priority when the tire came in. The team at Sullivan tire in west newton goes above and beyond and I will only take my car there for now on. Thank you Sullivan tire for everything you do and make sure you keep up the good work and customer service.
  • AS
    A S
    Nov 18, 2025
    5.0
    Sullivan tires was so quick and efficient! Casey explained thoroughly what was wrong with the tire, that it could be repaired quickly without having to buy a new tire and how the alerts on my dashboard would reset once my regular tire was back on, replacing the spare tire that set off the sensors. The repair wasn’t expensive at all either. Would highly recommend!

Frequently Asked Questions About Sullivan Tire & Auto Service

What types of automotive services does Sullivan Tire & Auto Service offer?

Sullivan Tire & Auto Service offers tire sales and repairs, auto repair, oil change services, and wheel alignment services.

What are the regular business hours for Sullivan Tire & Auto Service?

The business is open Monday to Friday from 7:30 AM to 6:00 PM, Saturdays from 7:30 AM to 5:00 PM, and closed on Sundays.