Empire Ford of New Bedford

Reviews

• JA

  Jason A.

  Feb 14, 2026
  1.0
  The service department will drain your wallet for even the most basic repairs. If you enjoy watching your hard-earned money disappear, this is the perfect place to bring your Ford. I expect to pay a premium for dealer service and experienced techs—but this goes beyond premium and straight into highway robbery.
• NS

  Nancy Souza

  Feb 13, 2026
  5.0
  Brian Santos
• MB

  Michael Bernier

  Feb 11, 2026
  5.0
  The service advisor, Zachary was great. Very pleasant and accomodating.
• LP

  Laura Philips

  Jan 21, 2026
  5.0
  We had a wonderful experience with Lou at Empire Ford in New Bedford! He made the whole trade in process and purchase of a new truck super easy!
• JW

  Jessica wheelock

  Jan 16, 2026
  1.0
  If you enjoy frustration and nonexistent customer service this is the place for you! They sell non-Ford brand used cars. They sell extended warranties. If you perchased a used, non-Ford car and have to make a claim on the warranty, you have to take it to Empire for the initial diagnosis. The super helpful staff make it extremely difficult to get said diagnostics done. They are really good at passing you all around the departments with the added fun of blaming each other. When you finally get them to understand that they have to make the diagnosis because they sold you the warranty, you will undoubtedly enjoy the 3 months without your car! (They have a handful of loaner cars) When you ask why they didn't subcontract your car out to a dealership that caters to your car's brand, the helpful folk at Empire Ford with lie and say that the warranty company refused to allow that. And then you can look forward to the repairs failing less that a year later, where you get to repeat all the fun, and have them tell you all the same excuses and lies, leaving you without a car for another extended period of time! But don't worry, because it's time to get excited to all a third time!... to be continued