Business Details
About
Ford DealerCar DealerTruck DealerUsed Car DealerAuto Repair Shop
Empire Ford of New Bedford, located in New Bedford, MA provides sales, service and parts to the surrounding area and beyond. We specialize in pre-owned vehicle sales but provide Ford-authorized service and Ford genuine parts. Our factory-trained Ford service technicians provide a range of service from routine maintenance to complete engine overhauls. We also offer FREE Automotive MOBILE SERVICE as well as FREE PICK UP & DELIVERY to make it easier for you to service your vehicle or your fleet. Experience our dedication to exceptional customer service and let us take care of your vehicle needs.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Empire Ford of New Bedford
395 Mount Pleasant St, New Bedford, MA
02746, United States
Hours
Reviews
4.0
1,236 reviews
5 stars
860
4 stars
58
3 stars
40
2 stars
33
1 star
245
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Many customers praised the sales staff for being knowledgeable, friendly, and helpful throughout the car buying process.
Customer Service
Several reviews highlighted excellent customer service, with specific mentions of staff members who went above and beyond to assist customers.
Transparency Issues
Numerous customers reported issues with transparency regarding pricing, trade-in values, and additional fees, leading to feelings of being misled.
Service Quality
Mixed feedback on service quality, with some customers expressing satisfaction while others reported poor experiences and unresolved issues.
Negative Experiences
A significant number of reviews included complaints about deceptive practices, lack of follow-up, and dissatisfaction with the overall buying experience.
- MCMike CliffordDec 30, 20255.0Empire Ford in Fall River was great to deal with - Marc G was an awesome sales person, professional and Kind.
- AAAdam AmaralDec 28, 20255.0Excellent experience overall, our sales consultant Anthony took the time to make sure we had all the information we needed to make our decision. We were in out in a few hours with our new vehicle and had a great experience with everyone we worked with. All the staff was knowledgeable and to the point. Excellent car buying experience overall.
- RGRoman GreerDec 18, 20255.0Chris Bourjolly was awesome. Super knowledgeable, patient, and went above and beyond to make sure we take delivery the next day. Funny guy as well and super nice and no pressure. Best sales person I have had with my buying expenses.
- DBDavid BowdenDec 16, 20255.0I have financial problems related to a major health situation, so I am not the easiest to work with for financing. My Associate Jayden went over all of what the company would try to do. She helped me pick the vehicle that was just right for me. Working with the finance manager they were able to get me a payment I could afford and some great maintenance programs that were available. I had a very positive experience and would definitely recommend Empire and Jayden highly. You won't be disappointed.
- PKPaul KoDec 13, 20255.0Just relocated back to the area after living out of state for over a decade. Water pump needed replacing on my Ford Taurus so took it to Emipire Ford in New Bedford. Zachary my service adviser was extremely helpful and informative during the whole process. Getting any water pump replaced is a big job and I was happy to experience that it came in considerably below estimate at checkout time. Will definitely be taking my 2018 Taurus back to Empire for service and maintenance issues.