Empire Ford of New Bedford

Reviews

• SP

  Sasamili Prum

  Nov 15, 2025
  1.0
  Scammers, false advertisement, and lying ppl. They say they work with all sorts of credit. Your job is your credit, they will work out a package with you even with no down payment. I was told i was pre-approved for 30k. I went there under the impression and hopes that they were gonna help put a deal together for me but instead they tell me to get the car i wanted which was 30k, i had to put down 20k. They're asking for 20k down payment for a 30k car. So much for dont worry we will put a package together for u with no down payment. I had to travel an hr there and an hr back.
• AL

  Alex Longinidis

  Nov 13, 2025
  1.0
  Had work done here in 2023. I then sold my van shortly after. Pricing was questionable then. Since then they have sent me a mailer/call/text/email asking if I want to buy a car monthly. Sometimes more frequently, sometimes less, but I'd estimate on average it's been monthly. This is despite me requesting (every time) that they take me off their contact list. This month I received one of each. If I could give them negative stars I would, solely based on the fact that they will not stop sending me marketing.
• JW

  Jennifer Weiffenbach

  Nov 3, 2025
  1.0
  Attempted to get a warranty recall repaired within time frame allotted. Brought independent garage paperwork in saying it was the TCM module which was covered. Was given estimate for over 3000 of other things ( parts were 45 dollars from parts shops OEM)... the estimate stated it was not TCM... tried to resolve at dealer... they would not return original independent garage assessment nor give me a copy of their estimate. Sent detailed info to customer service at Ford Corporate. No response. Message left for regional managers, no response. Very very disappointed!. Part now out of warranty .. really displeased. I'll never ever waste money on a ford again!
• RM

  Ricardo Medeiros

  Nov 1, 2025
  5.0
  My wife and I went to Empire Ford in New Bedford today after searching for trucks online. Upon checking online for availability they reached out to me and we scheduled an appointment to speak with a sales associate. Taylor Jacobs was our sales associate and she was fantastic! She quickly got us into the truck for a test drive while she worked on financing. The negotiations went very quickly and it didn’t take us long to come to a final agreement. I didn’t feel pressured at anytime. We both can’t be any happier and enjoyed driving away in our new truck. Many thanks to the entire staff at Empire Ford.
• NS

  Nathan Simeon

  Oct 20, 2025
  1.0
  I was in the market for a new truck and decided to start my search on AutoTempest. I went in the app, filled in my search criteria, sorted by distance nearest and got my results. Empire Ford in New Bedford mass had the truck I wanted and was the closest available dealership, however it was about 2 1/2 hours from where I lived in New Hampshire. I wanted the truck so I waited until the next morning and called the dealership. I spoke with a sales representative, who told me that the truck was still available and that I could come and see it whenever I would like. I told them I could come this afternoon and that I would text them throughout the day to let them know a rough ETA on when I would be able to come down. Around noon I texted them and let them know that I was going to be coming later that afternoon, it would be a bit late, towards their closing time. They assured me that that was no problem and that the truck would be there for me to see. I then texted them again at 3:30 stating that I was on my way and that I would be there sometime around 6 PM that evening. Again, they assured me that the truck was available and that I would be able to see it. I drove the 2 1/2 hours plus traffic time to go down to the dealership and see the new truck. When I arrived, it was dark and there were only a couple of sales people working. I walked in and spoke to the nearest sales person who began searching in his computer for the truck. He appeared confused as he wasn’t able to find the truck, he went over to his manager to ask his manager if his manager knew where the truck was. I heard them chatting, but wasn’t quite sure what they were saying until they were ready to speak to me. When they were ready to speak to me, they informed me that that truck that I had called and texted them throughout the day about had actually sold the day before. I was incredibly distraught, but they told me that they had another truck just in a different color that they’d be happy to make a deal on. However, that other truck of course was thousands more than the original truck I was looking at. It was also the wrong color. I left the dealership extremely dissatisfied and vowed to leave this review on Google. From there, the sales manager from a different Empire Ford in Fall River MA gave me a call, in fact, he called me three times. He was of course very apologetic about this situation and assured me that he would do everything in his power to help me get into the vehicle that I wanted. He offered to wrap the other vehicle that they had on the lot, he offered to find me exactly what I was looking, he offered everything under the sun that he had the power to offer. I was so distraught, however, from the previous interaction that I told him that I was not able to speak about it that evening and then he could call me the following day. The following day arrived and I received no call from the dealership or the sales manager. I waited until almost closing time, and decided to give them a call myself. I was able to connect with the sales manager, who again promised me that he would look at the trucks available for auction and would sell one to me for wholesale price. Enthused by the idea of getting a good deal, I left it at this and him saying that he would send me a text with pictures and prices of the trucks that were available, and that he would make sure that I was taken care of. I called the dealership one other time to see if he had had any luck and he assured me that he would still be looking and that he would let me know when he found something. This was now over a week ago and I have since not heard from the dealership at all. Do yourself a favor and avoid this dealership. They bait and switch you. They have no intention of actually trying to sell you the vehicle you want, they want to sell you the vehicle they want you to own. I will never do business with them again. Ford needs to take a strong look at this dealership, and this family of dealerships and consider if they even are deserving of a dealer license at all.