Valvoline Instant Oil Change

4.1
251 reviews

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Natick.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
891 Worcester St., Natick, MA
01760, United States

Hours

Reviews

4.1
251 reviews
5 stars
156
4 stars
34
3 stars
19
2 stars
8
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences, with some praising the quick and friendly service, while others experienced issues with oil changes and upselling tactics.

Staff Knowledge

While many reviews highlighted friendly and knowledgeable staff, there were complaints about inexperienced technicians and pressure to purchase unnecessary services.

Cleanliness and Care

Several customers noted issues with cleanliness, such as oil-stained credit cards and dirty service areas, which detracted from their overall experience.

Pricing Concerns

Many customers felt that the prices were high and expressed dissatisfaction with upselling practices, leading to a perception of being overcharged for services.
  • TH
    Thomas Hannon
    4 days ago
    1.0
    They broke my dipstick and dodged the blame (blamed whoever put it on last). I paid more for synthetic oil, which lasts 5000 miles, but they gave me a sticker that says to come back in 3000.
  • KO
    Kenneth Owens
    4 days ago
    5.0
    The technician who did my oil change was excellent. I have a Jeep Cherokee and many times when I have had oil changes done the techs wrestle with getting the oil filter out and replaced. The tech that did this oil change seemed like he had done it hundreds of times...no hesitation...no issues. He was efficient, fast, thorough, and very courteous and friendly. I'll go back next time to this location and hopefully will see him again!
  • WW
    Wu Wei
    Dec 9, 2025
    2.0
    Doing an oil change service, they refused to use my own oil and filter. More importantly, they added low quality wash fluid to my BMW, ended up my windshield washer spray was blocked when I was on highway and need to clean my windshield, very dangerous.
  • MK
    Matthew Kominsky
    Oct 28, 2025
    3.0
    Seemed like a chaotic, understaffed garage on my most recent visit compared to other previous visits. Service took about 30 to 40 minutes instead of 15 minutes. Handed me back my credit card covered in motor oil. Handed me an oil change sticker also covered in motor oil. Lovely!
  • BB
    Ben Briskin
    Sep 11, 2025
    5.0
    I come here every time I need an oil change and also ask them about general car questions while I am here. They are always super nice and willing to answer my questions and help me make car decisions on what to get and what services I need, while always getting the oil changes done fast and effective. I really appreciate them always being willing to answer my car questions as best as they can and take time to hear me out. Aidan, Elijah, and Enock are always the ones who help me out and I wanted to shout them out.

Frequently Asked Questions About Valvoline Instant Oil Change

What services does Valvoline Instant Oil Change offer in Natick?

Valvoline Instant Oil Change in Natick offers 15-minute stay-in-your-car oil changes and a wide range of preventive vehicle maintenance services, including auto repair, car battery, and auto air conditioning services.

What are Valvoline Instant Oil Change's operating hours?

They are open Monday to Friday from 7:00 AM to 7:00 PM, Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.