Enterprise Rent-A-Car

4.3
223 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Natick, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Natick location today.

Location

Enterprise Rent-A-Car
2 Wethersfield Rd, Natick, MA
01760, United States

Hours

Reviews

4.3
223 reviews
5 stars
165
4 stars
21
3 stars
7
2 stars
7
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including dirty cars and mechanical problems.

Reservation Issues

Numerous customers reported problems with reservations, including unavailability of reserved vehicles and miscommunication regarding rental agreements.

Overall Experience

While many customers had positive experiences, there were significant complaints about poor service and management, leading to a mixed overall impression.

Efficiency

Some customers appreciated the quick and easy rental process, noting efficient service during pickup and drop-off.
  • HN
    Heidi Niskanen
    5 days ago
    5.0
    My experience at this Enterprise location was absolutely fantastic, once again. The person who checked me in took real time to walk me through safety features of my upgraded vehicle, and made sure I felt comfortable with the car. When I realized a feature I wanted was missing, he fixed it immediately and made the whole process feel effortless. I left genuinely impressed with his care for doing the job well. Outstanding service from start to finish, and can recommend this location for everyone.
  • MM
    Marielle Murphy
    Nov 11, 2025
    5.0
    Great staff, great cars!
  • RR
    Rachelle&Jass
    Nov 11, 2025
    2.0
    I’ve notice that I was overcharged. When I brought it up to the Enterprise employee I was told that the back office will handle it since payment has already been processed. It’s been a week and I still haven’t been reimbursed.
  • JB
    John Burke
    Oct 9, 2025
    5.0
    Good customer service really does make a difference in the car rental business. Patient, efficient, friendly and helpful from start to finish. Special props to Calvin for taking extra time by setting up Apple car play and making sure I was comfortable with my car's features.
  • TB
    Theresa Blanchfield
    Oct 7, 2025
    5.0
    Enterprise in Natick , Ma was fantastic ! Pickup and drop offs were no problem . Car was ready and attendants couldn't be nicer.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Natick, MA offer?

Enterprise Rent-A-Car offers a wide range of rental vehicles including cars, vans, luxury cars, and airport pick-up services at their Natick, MA location.

What are the business hours of Enterprise Rent-A-Car in Natick?

The Natick location is open Monday to Friday from 8:00 AM to 6:00 PM, and on weekends from 9:00 AM to 1:00 PM.