Sullivan Tire & Auto Service

Reviews

• CS

  Craig Stelmach

  6 days ago
  5.0
  The Sullivan team was excellent. I had brand new tires and one was punctured from a nail which I had plugged. However, there was still a leak so I brought in the car and the crew identified that the value was the issue and they fixed. However, the leak continued and I brought the jeep back in, without an appointment, and the team fixed the value again and didn't charge me. The leak continued and I brought back for a new tire and they found a piece of metal in the other rear tire. They replaced the tire, patched the leak in the other tire, and I was good to go. What impressed me most was the crew was clearly busy but were able to squeeze me in and get the job done same day so I was without a vehicle. I will use this location in the future for both of our cars.
• RS

  Raj Singh

  Nov 26, 2025
  5.0
  The staff was great squeezing my tire repair into their busy schedule the day before thanksgiving. Much appreciated!
• CP

  Chris Provines

  Nov 21, 2025
  1.0
  Multiple bad experiences, stripped all my girlfriend's tires bolts, unacceptable customer service and plain lies. Wouldn't go unless you're in a bad bind.
• BF

  Brianna Fries

  Nov 19, 2025
  5.0
  This was my first time ever buying tires, and I visited four different shops—including two Sullivan Tire locations—to compare options. The difference in customer service was night and day. At every place, I mentioned it was my first time buying tires, and some shops were aloof or not very helpful. But both Sullivan Tire locations—in Melrose and on Route 1 in Saugus—were absolutely incredible. Geno in Saugus was super friendly, patient, and made me feel totally at ease. And Peter in Melrose was just as wonderful. I ended up choosing the Melrose location since it’s close to home and made drop-off easy during the workday, but honestly, both locations were outstanding. I also explored a few other well-known tire retailers and even looked into getting them directly through my dealership, and nothing came close to the level of customer service I received at Sullivan. On top of that, their pricing was the best out of everywhere I checked. There was really no question who to go with. The whole process was also incredibly smooth and quick. It took less than a week from ordering the tires to scheduling the appointment and having everything installed. They called me as soon as the car was ready, and when I mentioned I wouldn’t be able to pick it up until later in the day, they were completely accommodating. It made the entire experience stress-free from start to finish. I highly, highly recommend Sullivan Tire, and I’ll definitely be returning the next time I need tires. Exceptional service, fair prices, and genuinely kind people—can’t ask for more than that!
• NS

  North Shore

  Nov 14, 2025
  5.0
  Outstanding people. I had an unexpected flat, pulled in and asked for help. Frank had zero hesitation, helped me immediately and made sure it was a cost effective solution. While waiting the employees were kind and really lifted my spirits on a terrible day. I will use them for planned and unplanned help going forward. Thank you so much!

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