Monro Auto Service and Tire Centers

Reviews

• CD

  Carolyn Davis

  6 days ago
  3.0
  I got tires installed (bought and ordered through Tirerack) and one went flat a month later. Took it in and they repaired it, but charged money even though they installed it. They didn’t even tell me what was wrong with the tire, if it was installation or a nail or what. The workers at this location are awesome, super knowledgeable and friendly. But the manager was outright rude to me and several other people who walked in after me. Also, they have a call center answering service now that’s inconvenient to both customers and the workers there.
• GR

  G R

  Jan 2, 2026
  5.0
  Would give 10 stars if I could. I went in for a brake diagnostic and an oil change, and they took care of both seamlessly. They found the issue with my break which was a missing bolt and Shawn at the front desk was fantastic; he clearly explained what needed to be done and that they may need to order the necessary part and he quoted me a very reasonable price, but then, To my surprise, they were able to find the part and completed the repair without requiring a second appointment. I truly trust this shop for their fair and reasonably priced service and Shawn at the front desk is most definitely an asset to this company. Will definitely return for future work if necessary.
• JH

  JS H

  Dec 26, 2025
  1.0
  Overall awful experience. People working here are extremely condescending and rude. I dropped off my car to get the flat tire checked, and the technician called me back. As soon as I picked up the phone, he goes, unprovoked, word by word "Your cellphone service's carrier has one of the worst mailbox, which is totally not a waste of money". I don't know why I thought I do any business with them at this point, but it's in a convenient location so I ordered the tire anyway. They told me I'll get the tire within a day. Three business days later, I don't get the call, so I call their service. Whoever picked up the phone asks me who did I order the tire with. Well I couldn't really know that. I was a little agitated and aggressively asked the technician why can't he get the status of my order with my name, license plate, phone number. To be fair, I wasn't being that nice either. But he literally says, "Enough of your attitude, have a great day". And then just hangs up. The level of unprofessionalism and rudeness just shocks me. At least the sales manager was easy on cancellation of my order, but this is the kind of business that I want to check my bank account to see if they actually give me a refund. Don't go here unless you want to be treated like an idiot
• JW

  jennifer watt

  Dec 23, 2025
  5.0
  I called in yesterday in dire need of snow tires or all weather tires - same day purchase and installation. Romello was just wonderful, he assured me they would be able to help me, calmly helped me find my tire size and advised me with what I needed to do to be road ready for the storm coming in today. He was not just helpful over the phone, he greeted me with a smile and I just couldn't have been more appreciative of the whole experience. He gave me a two hour estimate and they came in with job well done in well under that time frame. GREAT SERVICE!!! Thank you, Romello and team!
• LB

  Lauren Bennett

  Dec 15, 2025
  1.0
  Definitely get a second opinion after seeing these guys. I only went to them because it was a Saturday so my regular mechanic wasn’t open. The guy at the desk was all of the following at once: strange, making bad jokes, condescending, rude, immediately defensive. I got REALLY bad vibes from him all around. He wanted to charge me $1400 to replace the exhaust. And he started the conversation by saying - I tried to go lower and I can’t. And he also said something “I don’t benefit from talking to you on the phone for 10 minutes. Only you benefit.” When I spoke to the mechanic, I felt he was a nicer person and a better communicator. I told him I was going to see my mechanic on Monday and he said well perhaps he can put the parts together rather than buy a new one. My mechanic said my muffler was fine and it was just the flanges. He’s going to charge me less than $600. I asked him if he we should replace the whole thing. He said I really don’t need to. Honestly I may have worked with Munro if the front desk guy had a better attitude instead of immediately being weird and salesy and defensive.

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