Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Medford, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Medford location today.
Location
Hours
Reviews
4.3
294 reviews
5 stars
219
4 stars
25
3 stars
12
2 stars
7
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, professional, and accommodating, with many highlighting exceptional service experiences.
Vehicle Quality
Most reviews noted that the cars were clean, well-maintained, and met customer expectations, although there were some complaints about older vehicles.
Rental Process
The rental process was generally described as quick and efficient, with easy check-in and drop-off procedures.
Issues with Policies
Some customers expressed dissatisfaction with hidden charges, particularly regarding toll fees and vehicle damage claims, indicating a need for clearer communication.
Mixed Experiences
While many reviews were positive, there were notable complaints about specific staff members and inconsistent service experiences.
- PPPraveenDec 29, 20255.0I had an excellent experience renting from the Enterprise location in Medford, MA. The staff was professional, friendly, and extremely helpful from start to finish. Check-in was quick and seamless, and the team made sure I was fully informed about the vehicle and rental process. The car was clean, well-maintained, and exactly what I needed. What really stood out was the customer service—everyone went above and beyond to make the experience smooth and stress-free. Drop-off was just as easy and efficient. Highly recommend this location if you’re looking for reliable vehicles and top-notch service. I will definitely be renting from Enterprise Medford again
- CCCaitlin Quinn (Cat)Dec 24, 20255.0Got a Chevy Equinox for a midsize SUV that I was requested online. It was really nice. Charlotte the customer service representative stayed a few minutes late since I called and let her know I was on the highway exit to Mystic Ave. I was grateful. She was very nice and courteous and I'm still apologetic a bout that since I got caught up at an appointment. The car was nice and so nice to drive and I'm pleased with the customer service.
- DDDiane DillonDec 11, 20255.0Very professional business who is very accommodating and I appreciated the vehicle I was given as well! Thank you Enterprise!
- RTR TeeDec 9, 20255.0Nice place, they were very understanding and helpful. Ryan was a nice guy and very professional.
- RSRenato SpinucciDec 9, 20255.0A wonderful team at the Medford location - courteous, knowledgeable, efficient and focused on meeting a customer's rental needs.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Medford offer?
They offer a wide range of vehicles including rental cars, vans, and luxury cars to suit various needs.
Where is Enterprise Rent-A-Car located in Medford, MA?
Enterprise Rent-A-Car is located at 221 Mystic Ave, Medford, MA, 02155.
What are the business hours for Enterprise Rent-A-Car in Medford?
They are open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturdays and Sundays from 9:00 AM to 12:00 PM.
Can I make a reservation for a rental car online with Enterprise Rent-A-Car Medford?
Yes, you can reserve your rental car online at their website: https://www.enterprise.com/en/car-rental-locations/us/ma/medford-10k1.html
Does Enterprise Rent-A-Car in Medford accept credit card payments?
Yes, they accept American Express, Discover, Mastercard, Visa, as well as cash and checks.
Does Enterprise Rent-A-Car Medford offer any discounts?
Yes, they provide discounts for active military members.
What languages are spoken at Enterprise Rent-A-Car Medford?
The primary language spoken is English.
Are there other car rental agencies near Enterprise Rent-A-Car Medford?
Yes, nearby you can find Alamo, Hertz, and another Enterprise Rent-A-Car location offering similar rental services.
What nearby places can I visit while renting a car from Enterprise Rent-A-Car Medford?
You might enjoy visiting Raso's Bar and Grille for a meal, Mystic Market for convenience shopping, or the Gurdwara Guru Nanak Darbar, a nearby Sikh temple and religious site.
How can nearby automotive services businesses complement my visit to Enterprise Rent-A-Car Medford?
Nearby automotive services like Jiffy Lube and Automotive Services of Boston can provide vehicle maintenance and tire services during your rental period if needed.