Certified by Sullivan Tire & Auto Service • Mar 01, 2026
Reviews
4.2
287 reviews
5 stars
197
4 stars
31
3 stars
10
2 stars
12
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised the staff's helpfulness while others reported rudeness and poor communication.
Pricing Transparency
Customers appreciated transparent pricing with no hidden fees, but some felt prices were high and experienced upselling.
Service Quality
Service quality varied; while many customers were satisfied with repairs and maintenance, others reported issues with diagnostics and unnecessary work.
Appointment Management
Frequent complaints about scheduling issues, including overbooking and delays in service despite appointments.
Positive Experiences
Several customers highlighted positive experiences, particularly with staff who went above and beyond to assist.
ER
Eva Rinaldi
2 days ago
1.0
Cheers babe. Thanks for the advice that gave me a busted timing belt. I know this place is right next to the triple a so like I expected that they might try to upsell me or something especially when they told me they wanted $200 to plug a car into the odb reader but they literally took all the oil out of my car and told me to drive it around the block and when that didn't work they reached into my car and fondled something and told me to drive it to a mechanic on Boston Post Rd to fix the timing belt. I waited two days bc that didn't sound right based on my research but then I thought "i should at least move the car out of their parking lot" and then I didn't even get it out of the parking lot before the engine bricked itself. Idk if that's what these inspection laws are about like if yall are giving people who have ugly cars the evil eye or something here or if that guy was just offended that I wasn't impressed when he told me he lives in Worcester like it's a reason I need to feel sorry for him.
LD
LM D
Jan 1, 2026
2.0
Every time I make an appointment online, it is always switched up to something else- usually something grossly inconvenient. I’ve also brought the car in for several things that I have had contradictory diagnosis for , But they’re scheduling is the worst; little pricey.
CM
Chris Murphy
Dec 27, 2025
5.0
Stopped by Sullivan Tire in Marlboro today because I ran out of windshield washer fluid and a few local places were completely out. They didn’t sell it separately, but the service team offered to top off my washer fluid for free anyway. Totally unexpected and genuinely appreciated.
The staff didn’t have to do that, but it says a lot about how they treat people. Great customer service and a solid reminder of why local service centers matter. Highly recommend this team for vehicle service.
BR
Bryan Roy
Oct 31, 2025
1.0
I just called to have 4 tires mounted, balanced and an alignment done on my car. Idk how it's possible that you are $200 more than everywhere else. I can't even begin to imagine how many people have been taken advantage of by these huge tire companies. Perfect example to shop small local businesses.
GR
Geoff Reinhold
Oct 28, 2025
5.0
I prefer to buy my tires at Sullivan because the pricing is transparent- no hidden extras- and I am treated as well for a routine rotation as a major service. My spouse even likes to take the cars there because she can work comfortably in the waiting room. Big fan!
Frequently Asked Questions About Sullivan Tire & Auto Service
What are the regular business hours for Sullivan Tire & Auto Service on weekdays?
Sullivan Tire & Auto Service is open Monday through Friday from 7:30 AM to 6:00 PM.
Is Sullivan Tire & Auto Service open on Sundays?
No, Sullivan Tire & Auto Service is closed on Sundays.
Does Sullivan Tire & Auto Service operate on holidays?
They have special hours on certain holidays, for example, on December 31, 2025, they are open from 7:30 AM to 5:00 PM.
What services are offered by Sullivan Tire & Auto Service?
They offer tire sales and repairs, auto repair services, oil changes, and wheel alignment services.
Where is Sullivan Tire & Auto Service located?
The business is located at 225-237 Boston Post Road West, Marlborough, MA 01752, USA.
Does Sullivan Tire & Auto Service allow in-store or curbside pickup for purchases?
Yes, they offer both in-store and curbside pickup options.
Is there Wi-Fi available for customers at Sullivan Tire & Auto Service?
Yes, free Wi-Fi is available for customers while they wait.
Can I make an appointment online for services at Sullivan Tire & Auto Service?
Yes, you can schedule services via their online appointment system at https://www.sullivantire.com/appointment/services.
What nearby shopping options are available near Sullivan Tire & Auto Service?
Nearby shopping options include Mattress Firm Marlborough, Marshalls department store, SKECHERS Warehouse Outlet, Five Below discount store, and Office Depot - Flagship.
What are some nearby food and drink places customers can visit around Sullivan Tire & Auto Service?
Customers can visit nearby eateries like Atlantic Poke (a poke restaurant), Subway sandwich shop, Chipotle Mexican Grill, and Gong cha USA cafe for bubble tea and smoothies.
Are there fitness and wellness facilities near Sullivan Tire & Auto Service?
Yes, nearby fitness facilities include Planet Fitness gym and Soneca Brazilian Jiu Jitsu for martial arts and fitness instruction.
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Certified March 01, 2026Yext Knowledge Graph
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