Business Details
About
Tire Shop
Details
- Requires appointmentNot available
- Curbside pickupAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Sullivan Tire & Auto Service
225-237 Boston Post Road West, Marlborough, MA
01752, United States
Hours
Reviews
4.2
286 reviews
5 stars
197
4 stars
31
3 stars
10
2 stars
12
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising the staff's helpfulness and professionalism, while others report rude interactions and poor communication.
Pricing Transparency
Several customers appreciate the transparent pricing and honesty about necessary repairs, but others feel they were overcharged or misled about costs.
Timeliness
Many reviews mention delays in service, with customers expressing frustration over long wait times and appointments not being honored.
Quality of Work
While some customers are satisfied with the quality of repairs and services, others report issues such as improper installations and unresolved problems after service.
- LDLM DJan 1, 20262.0Every time I make an appointment online, it is always switched up to something else- usually something grossly inconvenient. I’ve also brought the car in for several things that I have had contradictory diagnosis for , But they’re scheduling is the worst; little pricey.
- CMChris MurphyDec 27, 20255.0Stopped by Sullivan Tire in Marlboro today because I ran out of windshield washer fluid and a few local places were completely out. They didn’t sell it separately, but the service team offered to top off my washer fluid for free anyway. Totally unexpected and genuinely appreciated. The staff didn’t have to do that, but it says a lot about how they treat people. Great customer service and a solid reminder of why local service centers matter. Highly recommend this team for vehicle service.
- BRBryan RoyOct 31, 20251.0I just called to have 4 tires mounted, balanced and an alignment done on my car. Idk how it's possible that you are $200 more than everywhere else. I can't even begin to imagine how many people have been taken advantage of by these huge tire companies. Perfect example to shop small local businesses.
- GRGeoff ReinholdOct 28, 20255.0I prefer to buy my tires at Sullivan because the pricing is transparent- no hidden extras- and I am treated as well for a routine rotation as a major service. My spouse even likes to take the cars there because she can work comfortably in the waiting room. Big fan!
- ASAmy StantonSep 29, 20251.0Another disappointing time here. Was my second time back, last time. Overbooked and cancelled my appointment first time for oil change. This time for an inspection, I called ahead, said they could do it in 5 1/2 hours I would leave it there. Not done when I came in, no apologies, doesn’t care about other people’s time. I’d go elsewhere.
Frequently Asked Questions About Sullivan Tire & Auto Service
What are the regular business hours for Sullivan Tire & Auto Service on weekdays?
Sullivan Tire & Auto Service is open Monday through Friday from 7:30 AM to 6:00 PM.
Is Sullivan Tire & Auto Service open on Sundays?
No, Sullivan Tire & Auto Service is closed on Sundays.
Does Sullivan Tire & Auto Service operate on holidays?
They have special hours on certain holidays, for example, on December 31, 2025, they are open from 7:30 AM to 5:00 PM.
What services are offered by Sullivan Tire & Auto Service?
They offer tire sales and repairs, auto repair services, oil changes, and wheel alignment services.
Where is Sullivan Tire & Auto Service located?
The business is located at 225-237 Boston Post Road West, Marlborough, MA 01752, USA.
Does Sullivan Tire & Auto Service allow in-store or curbside pickup for purchases?
Yes, they offer both in-store and curbside pickup options.
Is there Wi-Fi available for customers at Sullivan Tire & Auto Service?
Yes, free Wi-Fi is available for customers while they wait.
Can I make an appointment online for services at Sullivan Tire & Auto Service?
Yes, you can schedule services via their online appointment system at https://www.sullivantire.com/appointment/services.
What nearby shopping options are available near Sullivan Tire & Auto Service?
Nearby shopping options include Mattress Firm Marlborough, Marshalls department store, SKECHERS Warehouse Outlet, Five Below discount store, and Office Depot - Flagship.
What are some nearby food and drink places customers can visit around Sullivan Tire & Auto Service?
Customers can visit nearby eateries like Atlantic Poke (a poke restaurant), Subway sandwich shop, Chipotle Mexican Grill, and Gong cha USA cafe for bubble tea and smoothies.
Are there fitness and wellness facilities near Sullivan Tire & Auto Service?
Yes, nearby fitness facilities include Planet Fitness gym and Soneca Brazilian Jiu Jitsu for martial arts and fitness instruction.