Enterprise Rent-A-Car

4.3
308 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

364 Maple St, Marlborough, MA
01752, United States
(508) 480-0221
https://www.enterprise.com/en/car-rental/locations/us/ma/marlborough-10l3.html
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About

Car Rental AgencyVan Rental
Need a rental car in Marlborough, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Marlborough location today.

Location

Enterprise Rent-A-Car
364 Maple St, Marlborough, MA
01752, United States

Hours

Reviews

4.3
308 reviews
5 stars
217
4 stars
33
3 stars
14
2 stars
7
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, professional, and accommodating, with many highlighting specific employees for their exceptional service.

Vehicle Condition

Many reviews noted that the rental cars were clean and well-maintained, although there were some complaints about receiving dirty or poorly functioning vehicles.

Reservation Issues

Several customers experienced problems with vehicle availability, including last-minute cancellations and being offered different vehicles than reserved.

Communication

There were mixed reviews regarding communication, with some customers appreciating the proactive updates while others reported poor follow-up and lack of responsiveness.

Overall Experience

While many customers had positive experiences and expressed loyalty to the location, there were notable frustrations regarding management and internal processes.
  • LD
    Lisa Delfino
    2 days ago
    5.0
    Helpful, considerate & personable. Under stress to find a replacement ride, and Mgr & staff came thru w flying colors. Highly recommend Enterprise Marlborough, MA
  • JC
    Jose Colon
    2 days ago
    5.0
    Outstanding Service and Customer Care at Enterprise! I always rent from Enterprise, and the experience is exceptional from start to finish. The staff is incredibly friendly and welcoming, making the entire process smooth and stress-free. Everything was well-organized, from the paperwork to the vehicle pickup, which saved me time and hassle. What impressed me most was their commitment to meeting customer needs. Even when the exact vehicle I requested wasn’t available locally, the team went above and beyond to find a solution and ensure I got what I needed. That level of effort and dedication truly sets Enterprise apart. I highly recommend Enterprise for anyone looking for a reliable rental experience backed by outstanding customer service. They genuinely care about their customers and make sure you leave satisfied every time!
  • SC
    skip Cheif
    Nov 16, 2025
    5.0
    Quick in and out Great communication Great car Pleasant experience
  • MB
    Michael Beyranevand
    Nov 14, 2025
    5.0
    Got a rental for the week and it all worked out great. Wonderful staff. Meghan was very helpful and great with the follow up.
  • DM
    Dr. M
    Oct 31, 2025
    5.0
    They are just so professional and accommodating. I would absolutely come here again. Plus their place is all decorated for Halloween, which I love! Price is reasonable and they are large enough so you don’t get screwed with making a reservation and having no car when you get there (like the previous place I went to.)
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles does Enterprise Rent-A-Car in Marlborough offer?

They offer a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

Where is the Enterprise Rent-A-Car location in Marlborough?

It is located at 364 Maple St, Marlborough, MA 01752, USA.