Many customers praised the staff for their friendly and helpful service, particularly highlighting individuals like Bill, Jorge, and Alex.
Efficiency
Several reviews noted quick service and the ability to accommodate customers on short notice, although some experienced longer wait times than expected.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude service, upselling, and delays in service.
Professionalism
Customers appreciated the professionalism of the staff, with many mentioning thorough explanations and transparency regarding services.
Value for Money
Some customers felt that pricing was reasonable, while others reported being quoted high prices for repairs compared to other shops.
EM
Enio Montana
Dec 2, 2025
5.0
Great service, great customer service, I’ll be recommending this shop to all my friends
KB
Kathleen B
Dec 2, 2025
5.0
While traveling through town, I started having issues with what I thought were my tires. I found the location easily through a "car shop near me", called the location and spoke with Bill. Saying that I was from out-of-town and needed continue on my way, he said to just drive by and they would work me in. When I arrived, Bill was not available but he had told the staff that I would be there and my issue. WOW!!! Was I taken care of! I was greeted immediately, they were aware of my concerns and started right away. After 45 minutes, they resolved the issue and sent me on my way. My mind was relieved to have had a more than thorough review of my car, my concerns were addressed in a friendly and professional way, and I felt that they were genuinely concerned that I drive away in a safe vehicle. I would absolutely recommend this location and staff.
GR
Golden Ratio
Nov 25, 2025
5.0
I had an issue with my new tires and these guys took care of the issue with no hassle. I really appreciate it.
JH
jody heyward
Nov 22, 2025
5.0
Jorge at the Malden location is Exceptional
I come here just for his service and professionalism
LM
Lisa Mucciarone
Oct 21, 2025
5.0
They did a great job and didn’t try to over-sell anything. I told them what I needed, and that’s what got.