Many customers praised the friendly and helpful staff, particularly mentioning employees like Bill, George, and Alex for their excellent service.
Service Speed
While some reviews highlighted quick service, others noted long wait times, especially for appointments, indicating inconsistency in service speed.
Sales Practices
Several customers expressed concerns about upselling and being charged for unnecessary repairs, leading to dissatisfaction with the pricing and service recommendations.
Overall Experience
The overall sentiment was mixed, with many positive experiences but also significant complaints about poor treatment and service delays.
Management Issues
Some reviews pointed out issues with management and staff knowledge, suggesting a need for better training and customer handling.
JH
jody heyward
1 day ago
5.0
Jorge at the Malden location is Exceptional
I come here just for his service and professionalism
LM
Lisa Mucciarone
Oct 21, 2025
5.0
They did a great job and didn’t try to over-sell anything. I told them what I needed, and that’s what got.
FC
Frank Cypriano
Oct 18, 2025
5.0
Get the tire warranties
LL
Louise
Oct 10, 2025
5.0
Great Service!
PB
paul bilodeau
Oct 9, 2025
5.0
Great people. Needed help and manager Bill was great. Thank you