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Goodyear Auto Service

4.0
(177 reviews)

Business Details

205 Market Street, Lynn, MA
01901-1515, United States
(781) 598-4500
https://www.goodyearautoservice.com/en-US/shop/MA/Lynn/000900325-01901-1515

About

Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.

Details

  • DebitAvailable
  • Cash onlyNot available
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable

Location

Goodyear Auto Service
205 Market Street, Lynn, MA
01901-1515, United States

Hours

Reviews

4.0
177 reviews
5 stars
116
4 stars
13
3 stars
7
2 stars
7
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some staff are praised for being friendly and helpful, while others are criticized for rudeness and unprofessional behavior.

Service Quality

Several customers reported issues with service quality, including incorrect tire pressure checks and upselling unnecessary repairs, leading to distrust in the work performed.

Timeliness

Many reviews mention long wait times for service, with some customers expressing frustration over appointments not being honored or delays in service.

Professionalism

There are concerns about the professionalism of staff, with reports of poor management practices and lack of accountability for mistakes.
  • GP
    Gregory Piscia
    Jan 6, 2026
    1.0
    It's a shame that your customer service people at the desk we're trying to rip people off for tires that they don't actually need that's very bad customer service
  • JJ
    Justin Jones
    Dec 12, 2025
    5.0
    After calling around 7 different Good Years this location got me in the same day to change a flat tire. They were very friendly and would use this location again in the future for any future work.
  • CL
    CL Lynn
    Sep 3, 2025
    1.0
    This location is extremely disappointing. The front desk employee I dealt with today was sullen and rude—so much so that another customer was in the middle of complaining about him to a different employee as I was leaving. I came in for a new tire. When I picked up my car, I asked if all the tire pressures had been checked and was told they had, since it’s “part of the service.” Yet when I got in and checked the sensor information, all the pressures were off. They should have been set to 35 PSI: the new tire was at 37, the others were 31, 32, and 33. Clearly, it wasn’t done. Running a brand-new tire at the wrong pressure can cause damage, and now I’m left wondering if the balancing was even completed—though the paperwork says it was. On top of that, the hygiene of the front desk employee was concerning. He was constantly touching his nose and then handling paperwork, keys, and other items without sanitizing his hands. It was unprofessional and off-putting. This kind of careless work and dismissive customer service makes it hard to trust anything done here. Goodyear, you need to do better. Hire people who actually care about the job, not just the bare minimum.

Brand Certified Facts from Goodyear Auto Service

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Certified March 01, 2026Yext Knowledge Graph
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