Mavis Tires & Brakes

Reviews

• AM

  Aiden M

  2 days ago
  1.0
  Walked in and was immediately treated like an idiot. I called in the morning to see if they had any availability for the day. The guy on the phone says to call back at 12:45. At that point I say “Okay well I need to know if you guys can get me in today because I would leave work early.” They said “Yes we can we are open until 5”. Around 12:45 I happen to be driving in the area so I stop by. The guy, Nathan, at the front desk is the one who I talked to on the phone. I tell him that I called that morning and that I was in the area, so I stopped by instead of calling back. He says “I’m still busy, you can call back later and see but we’ll probably have to make an appointment”. I said that is completely alright and asked if they meant an appointment for today. Nathan said, “No it would be for tomorrow”. I told him that I left work because they said they could get me in today. At this point I was still being patient with him but he started to speak an a very condescending tone, looking at me superciliously. He says, “that’s why I told you to call me back at 12:45.” I said “Oh well I thought you guys said that you could get me in today over the phone.” He starts telling me they never said that. Instead of acknowledging that they may have been a miscommunication he starts patronizing me, saying “well I told you to call me back at 12:45” At that point I ask him why he’s treating me like an idiot. He says he’s not and he does not know what I am talking about. I told him that his facial expression’s and tone were really rude, and that I don’t appreciate it. At that point he said “I’m sorry, I’m really expressive” realizing that he was acting extremely inappropriately, especially for a professional environment. He started speaking to me like a normal person, but at that point I no longer wanted to receive my services there. Nathan should not have a public facing position if he cannot handle a simple interaction such as this. I hope he’s able to work on that, it’s a shame I had to drive up to Nashua to get my car done instead.
• DD

  Deanna

  4 days ago
  5.0
  Eric, Nathan, and all the techs are fantastic. So lovely and professional. They also let me know that I need new brakes even though they can't (probably could but my EV is a little complicated) do the replacement. I got all 4 tires replaced in just under 3 hours. Very happy with the service here.
• MF

  Michelle Fiordaliso

  5 days ago
  5.0
  When we popped a tire just out of Lowell on the way from New York to Maine, it could’ve been stressful. We called 5 tire places and no one had our tire, but Nathan at Mavis treated us with knowledge, wisdom, efficiency, and especially kindness. This made the whole experience just something to take care of and not a crisis at all. Customer service really does make all the difference. Thank you, Nathan.
• AM

  Aya Merzouk

  Feb 17, 2026
  5.0
  Eric is truly the reason I’m safely back on the road right now. I’m a student who had been putting off getting my brakes done for a while, then ended up with a flat tire on top of it, and I came in honestly stressed because I thought I was about to face a bill I couldn’t afford. From the moment I explained my situation, he treated me with kindness, patience, and zero judgment. He took the time to actually listen, worked with me on the price more than he had to, and made something possible that I really didn’t think was going to be. Not only did he help me financially, but the work on my tires and brakes was done perfectly and my car feels safe and smooth again. You can tell he genuinely cares about people and takes pride in what he does instead of just trying to make money off someone in a tough spot. I walked in overwhelmed and walked out relieved and beyond grateful. There are still good, honest people out there, and Eric is definitely one of them. I can’t thank him enough for helping a stressed, broke student feel safe driving again. Thank you again!!! you dont know how much youve helped me💞
• M

  @@@cleber@@@ medeiros

  Feb 12, 2026
  1.0
  After check the reviews I decide to check this place . I wouldn't recommend it to anyone. I went there on Monday, February 11th, 2026 at 8am to buy two tires for my van. The price would be $560, I said it was too expensive, the sale guy asked me how much I could spend, ? Give me other price: $430 I agreed. I was the first to arrive at 8:00 am and left at 11:00 am. They told me they couldn't remove two wheel bolts. They spend 3 hours to remove 2 bolts . After this time they told me they can’t do the job . I went to another place where the guy, using only pneumatic tool , removed all the bolts without any problem. this place is expensive, they don't know what they're doing, and they're not professionals.

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