Enterprise Rent-A-Car

4.3
439 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Lowell, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lowell location today.

Location

Enterprise Rent-A-Car
280 Chelmsford St, Lowell, MA
01851, United States

Hours

Reviews

4.3
439 reviews
5 stars
302
4 stars
60
3 stars
15
2 stars
12
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who provided exceptional service.

Vehicle Issues

Several reviews highlighted problems with vehicle availability, cleanliness, and unexpected charges, leading to customer dissatisfaction.

Reservation Problems

Multiple customers reported issues with reservations, including not having the reserved vehicle available and poor communication regarding pick-up and drop-off.

Billing Concerns

There were complaints about unauthorized charges and difficulties in resolving billing issues, with some customers feeling misled about fees.

Overall Experience

While many customers had positive experiences, a significant number expressed frustration with service inconsistencies and issues that detracted from their overall satisfaction.
  • KK
    kristoffersonDM
    Nov 5, 2025
    5.0
    Excellent work from the team!!!!!
  • EH
    Enamul Haque
    Oct 22, 2025
    5.0
    Good Stuff and nice behave with customer. I appreciate it.
  • SL
    Sal LaScala
    Sep 10, 2025
    5.0
    Excellent service, the staff was very helpful. I was very pleased.
  • RM
    Ruth M
    Aug 31, 2025
    4.0
    This is more of a general suggestion for enterprise. The staff at this location were all friendly and helpful. The vehicle categorization can be confusing. I initially requested a standard SUV (Ford Edge or similar) but got a Jeep compass which is generally considered a compact SUV. The enterprise agent who was helping me was kind enough to offer alternatives after I expressed my concerns and he (plus his partner) were very helpful. I believe transparent categorization of all available vehicles would greatly help customers choose the right vehicle for their needs on the first try. I lost a whole day of preparation because I needed to switch the vehicle.
  • GI
    GILBERTO Imbacuan
    Aug 29, 2025
    5.0
    Very happy with the staff starting with the shuttle drivers to the rental agents, very friendly and very professional. The cars are very clean and up to date with all the related Safety Inspections. Overall it was a great experience and I would like to mention Luke the rental agent that helped us, very professional and helpful. Agent thank you and keep up the good work.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Lowell, MA?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to accommodate your needs.

What are the operating hours for Enterprise Rent-A-Car in Lowell?

The location is open Monday through Friday from 8 AM to 6 PM, and on weekends from 9 AM to 12 PM.