Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Lowell, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lowell location today.
Location
Hours
Reviews
4.3
439 reviews
5 stars
302
4 stars
60
3 stars
15
2 stars
12
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who provided exceptional service.
Vehicle Issues
Several reviews highlighted problems with vehicle availability, cleanliness, and unexpected charges, leading to customer dissatisfaction.
Reservation Problems
Multiple customers reported issues with reservations, including not having the reserved vehicle available and poor communication regarding pick-up and drop-off.
Billing Concerns
There were complaints about unauthorized charges and difficulties in resolving billing issues, with some customers feeling misled about fees.
Overall Experience
While many customers had positive experiences, a significant number expressed frustration with service inconsistencies and issues that detracted from their overall satisfaction.
- KKkristoffersonDMNov 5, 20255.0Excellent work from the team!!!!!
- EHEnamul HaqueOct 22, 20255.0Good Stuff and nice behave with customer. I appreciate it.
- SLSal LaScalaSep 10, 20255.0Excellent service, the staff was very helpful. I was very pleased.
- RMRuth MAug 31, 20254.0This is more of a general suggestion for enterprise. The staff at this location were all friendly and helpful. The vehicle categorization can be confusing. I initially requested a standard SUV (Ford Edge or similar) but got a Jeep compass which is generally considered a compact SUV. The enterprise agent who was helping me was kind enough to offer alternatives after I expressed my concerns and he (plus his partner) were very helpful. I believe transparent categorization of all available vehicles would greatly help customers choose the right vehicle for their needs on the first try. I lost a whole day of preparation because I needed to switch the vehicle.
- GIGILBERTO ImbacuanAug 29, 20255.0Very happy with the staff starting with the shuttle drivers to the rental agents, very friendly and very professional. The cars are very clean and up to date with all the related Safety Inspections. Overall it was a great experience and I would like to mention Luke the rental agent that helped us, very professional and helpful. Agent thank you and keep up the good work.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Lowell, MA?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to accommodate your needs.
What are the operating hours for Enterprise Rent-A-Car in Lowell?
The location is open Monday through Friday from 8 AM to 6 PM, and on weekends from 9 AM to 12 PM.
Where is the Enterprise Rent-A-Car location in Lowell, MA?
Enterprise Rent-A-Car is located at 280 Chelmsford St, Lowell, MA 01851.
How can I reserve a rental car at Enterprise in Lowell?
You can reserve your rental vehicle online at https://www.enterprise.com/en/car-rental-locations/us/ma/lowell-10r5.html or by calling +1 978-453-1631.
What payment methods are accepted at Enterprise Rent-A-Car in Lowell?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa as payment options.
Does Enterprise Rent-A-Car in Lowell offer any special rates or discounts?
Yes, they offer great weekend rates and discounts for active military members.
Is Enterprise Rent-A-Car in Lowell owned or operated by women?
Yes, this Enterprise location is women-owned.
What nearby restaurants can I visit around Enterprise Rent-A-Car in Lowell?
You can enjoy meals at nearby places such as Queen’s Pizza Lowell, Simply Khmer Restaurant, Shabu Shack Lowell, Wee Thai Food, Tech Heng Restaurant, and ChickenX.
Are there any nearby beauty or spa services close to Enterprise Rent-A-Car in Lowell?
Yes, nearby beauty and spa options include Ranaya's Hair & Nails, Paula Beauty Salon, and Aqua Beauty And Spa.
Can I refuel or wash my rental car nearby Enterprise Rent-A-Car in Lowell?
Yes, there is a BP gas station with a car wash and convenience store located near the Enterprise location for your refueling and cleaning needs.