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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.3
(451 reviews)

Business Details

280 Chelmsford St, Lowell, MA
01851, United States
(978) 453-1631
https://www.enterprise.com/en/car-rental/locations/us/ma/lowell-10r5.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lowell, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lowell location today.

Location

Enterprise Rent-A-Car
280 Chelmsford St, Lowell, MA
01851, United States

Hours

Reviews

4.3
451 reviews
5 stars
313
4 stars
60
3 stars
15
2 stars
13
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to ensure a positive rental experience.

Vehicle Issues

Several reviews mentioned problems with vehicle cleanliness and receiving the wrong type of car, leading to dissatisfaction.

Billing Concerns

Multiple customers reported issues with unauthorized charges and difficulties in resolving billing discrepancies.

Reservation Problems

Some customers experienced issues with vehicle availability despite having reservations, leading to frustration.

Overall Experience

While many customers had positive experiences, there were notable complaints about service inconsistencies and communication issues.
  • SH
    Shari Horan
    4 days ago
    5.0
    The friendly professionalism and ease of process was amazing. Great staff
  • NW
    Nancy Wilson
    4 days ago
    5.0
    Very nice and helpful staff. Very easy process!
  • DH
    Dan Horan
    4 days ago
    5.0
    Very helpful, easy to get in touch with, inexpensive handled everything with the insurance for us.
  • SL
    Scott LaFleur
    6 days ago
    5.0
    I had a family emergency. The The staff was incredibly professional apathetic and were great to work with
  • MG
    Mary Gordon
    Feb 8, 2026
    2.0
    In the beginning of this transaction with you guys, it was a mess an absolute mess after a few days weeks. It got better, but I was dealing with other people at the time too. I would reevaluate the workers you have with you perhaps send somebody to try and do this with some understanding of work ethics. i’ve also been given the wrong receipt A couple of times with somebody else’s information in their job and they’re rental

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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