AutoZone Auto Parts

Reviews

• BL

  Boating L

  Oct 29, 2025
  5.0
  OMG. Nicest mgr ever. His name is Jose. 2 steps in, hi can I help you? Being a woman yes of course I cud use help. Bought 2 led lights and before I finished asking him if he could possibly install them for me he answered yes. Free!!!!! Not 1 but 2 of them. Nicest guy ever, really knows customer service he could train others like Verizon, etc. WOW. I'll never forget how kind and helpful he was. Makes a world of difference. Will always go to AutoZone forever n ever!!!! WOW!
• JM

  Jose Montero

  Oct 5, 2025
  5.0
  I had an outstanding experience at the AutoZone in Lowell, thanks to the exceptional leadership of store manager Jose Montero. From the moment I walked in, the store was well-organized, the staff was helpful, and the customer service was top-notch — all clear signs of great management. Jose goes above and beyond to make sure customers get the right parts, the best advice, and fast, friendly service. He treats every person with respect and patience, whether they’re a first-time customer or a car expert. His positive attitude and deep knowledge about auto parts make a real difference in the store’s atmosphere. You can tell his team respects him and works well together — the store runs smoothly, and everyone is eager to help. It’s rare to find a manager who genuinely cares about both the customers and the employees the way Jose does. If you need auto parts or car advice in Lowell, this AutoZone is the place to go, and Jose Montero is the reason why.
• RR

  roumdboi

  Oct 4, 2025
  5.0
  I walked in today to replace a dead car battery, it was very busy but Jose handled our issue and the issues of all the other customers very quickly and professionally. Jose was very friendly and funny, and did a great job replacing the battery out of our car :)
• DD

  Dylan

  Oct 4, 2025
  5.0
  Jose here was awesome, helped me in replacing my battery and was very courteous in doing so. Definitely coming back to this location in the future.
• BB

  bubbly929292

  Sep 22, 2025
  2.0
  I came here needing a red tail light lense/tape and I had options to get a reflective one or just a regular one. Jose Montero said I could just get the regular one if my light still works. He didn't even go out to my car to check what would work best for my needs. I buy the tape and when I lightly stick it on, just to try it out, it looks dull compared to the other one so it seems like I needed the reflective one. I go back in and tell him how dull it looks and that I needed to exchange it for the reflective one and he says I can't because the package is open, and that he can't re-sell it. I HAD NOT USED THE TAPE. Just because packaging is open doesn't mean I can't return it. It's NOT USED. he started arguing with me over the $5 exchange and this is when I said I needed to speak with the manager and then he said he was the manager and that there's nothing he could do for me because I had an attitude. I HAVE A RECEIPT that's what matters. Terrible customer service. Customer satisfaction should matter more than that. Especially when someone is already dealing with the stress of being rear-ended and just trying to get their car roadworthy while waiting on insurance. A good manager would have shown empathy and made the simple exchange. Have anyone else help you, but not him. HE DOESN'T DESERVE TO BE A MANAGER. Update: I ended up calling the district manager, who apologized and immediately called the store directly, and told Jose to refund me and give me the correct reflective tape for free. So thankfully, it was resolved. HOWEVER, As I was leaving I saw Jose Montero by the door taking pictures of my car. This is very unsettling to me because what does he plan on using that information for? I called the district manager again and he apologized and said he would take care of it. If you shop here, avoid dealing with Jose.

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