Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Church Street in Lowell, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lowell, MA or call us at (978) 452-2999.
Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with their needs.
Product Issues
Several reviews highlighted problems with product quality and incorrect parts being sold, leading to customer dissatisfaction.
Staff Attitude
While many reviews mentioned friendly and helpful staff, there were also complaints about rude behavior and poor customer service experiences.
Store Availability
Customers expressed frustration with the store's inconsistent hours and availability of products, with some reporting long waits or being unable to find what they needed.
Overall Experience
The overall sentiment was mixed, with some customers having excellent experiences while others reported significant issues, particularly with service and product reliability.
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Nick tarani
Nov 10, 2025
5.0
Always a good experience, especially when David is there to help answer questions and provide all available options.
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shine bright
Aug 21, 2025
5.0
Amazing customer service
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sabir sediqyar
Jun 1, 2025
1.0
worst place to buy auto parts. they don't fellow their own policy the fact is when buy parts they say that their parts has warranty for 3 months but if you it take there they don't refund you. by the way rude staff.
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Vivian Skylar Yeaman
Jun 1, 2025
1.0
I bought a lightbulb for my car here, it burned out after less than 3 months and they refused to refund me or give me a new bulb. The staff was rude and implied first that I destroyed the bulb, then that it was a problem with my car and not the defective bulb they sold me. Don't buy headlight bulbs from here, you'll waste your money.
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Neimar Carvalho
Jun 1, 2025
5.0
AutoZone is awesome. I love that place, and they have everything I need. I actually need to go there today.😁