Enterprise Rent-A-Car

4.3
374 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

207 Marston St, Lawrence, MA
01841, United States
(978) 683-1900
https://www.enterprise.com/en/car-rental/locations/us/ma/lawrence-union-st-1025.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lawrence, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lawrence location today.

Location

Enterprise Rent-A-Car
207 Marston St, Lawrence, MA
01841, United States

Hours

Reviews

4.3
374 reviews
5 stars
271
4 stars
44
3 stars
11
2 stars
9
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some praised the staff for being friendly and helpful, others reported rude and unprofessional behavior, particularly from management.

Reservation Issues

Several customers experienced problems with reservations, including last-minute cancellations and unavailability of vehicles despite confirmed bookings.

Vehicle Condition

There are complaints about receiving dirty vehicles and being charged for damages that customers did not cause, highlighting a lack of thorough vehicle inspection practices.

Positive Experiences

Despite the negative feedback, many customers reported positive experiences with quick service, helpful staff, and a good selection of vehicles.
  • JB
    John Baum
    4 days ago
    5.0
    Last day before the big melt!! Still nice!!
  • RN
    Richard Nelson
    Dec 22, 2025
    5.0
    I’ve tried other places, but nobody could beat the great quality of cars and service at this Lawrence location! The prices aren’t too bad either. I love how they don’t hassle you and you’re in and out in no time. Definitely will be coming back time and time again.
  • EJ
    Erik Johnson
    Nov 22, 2025
    5.0
    Staff was very polite, friendly and knowledgeable about rented vehicle and they were easily able to accommodate my upgrade request.
  • SM
    sue marinaro
    Nov 17, 2025
    1.0
    I would give no stars if it was an option. Troy the supervisor and self proclaimed owner was arrogant and short tempered. Business must be so good there that they are not offering customer service anymore and don't need your business. If you have the option look around for a business that is operated by someone who likes their job, is a good human and is interested in getting you a car.
  • BV
    Briana Vargas
    Nov 12, 2025
    1.0
    I received an invoice nearly 6 months after I rented a vehicle from this location. When I returned the car it was in the same condition I picked it up and cleared from any damages from the staff members. I don’t understand why all of a sudden there’s a “loss claim” for damages. Shady.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Lawrence, MA?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs in Lawrence, MA.

Where is the Enterprise Rent-A-Car location in Lawrence, MA?

The Lawrence location of Enterprise Rent-A-Car is at 207 Marston St, Lawrence, MA 01841.