Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Route 28 Iyannough Rd in Hyannis, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Hyannis, MA or call us at (508) 771-7373.
Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist customers effectively, though there were instances where employees were noted as unhelpful or lacking product knowledge.
Store Conditions
Customers reported issues with understaffing and long wait times, leading to frustration during busy periods.
Product Availability
While many customers found the store well-stocked with necessary parts, there were complaints about specific items being out of stock or difficulties with ordering parts.
Positive Experiences
Despite some negative feedback, numerous customers shared positive experiences, particularly with specific employees who went above and beyond to assist.
LG
Liz Grindell
Nov 13, 2025
1.0
no manager on duty. 2 ladies who could not communicate or undestand how to find wiper blades and refused to install. No sale will not return. There were three other patrons ALL complaining about misinformation, being told parts were in stock but the said they knew nothing. There is serious issues with this Auto Zone. I have used aauto Zone for years, in many states and have never experienced such a disarray in product knowledge or customer courtesy. When my daughter tried to do me a favor she was chased out the door with one girl who didn't know how to commuicate in English demanding my daughter buy the wipers and put them on herself or come back tomorrow for installation. That store manager needs to realize your website promises installation if purchased there and requested. Very disappointed. I may try another Auto Zone but there is O'Reilys.
KK
kali
Nov 7, 2025
1.0
one of the workers there had followed me to urgent care after i had tried letting her exit bank of america and took to long to go so i went she then threw her hands up yelling and flipping me off which she got in return and proceeded to yell at me and act crazy for that happening at urgent care taking pictures of me and my plate, total harassment and humiliating for her. she then decided to call the cops almost 3 hours later and lied about the incident without knowing i have a dash cam that caught everything. she had told them i “cut her off” and followed her which i don’t understand how that would be possible with both going totally different directions and her flying up behind me getting on top of my vehicle, which is ironic since she works at a car part store. i only know she works at auto zone because she was a poorly representing the company wearing their jacket and a name tag she conveniently covered so i couldn’t get her name. i called the store right after this occurred to ask for her name but they were unsure of who i was talking about since she was not there yet but were apologetic for the type of person they hired and gave me the district managers number who is also now hopefully taking care of this with further action.
JN
jose nogueira
Oct 8, 2025
5.0
Excellent
RS
Rosemary Smith
Oct 1, 2025
1.0
Went into the store today. I guess I should say I’m with the VFW Auxiliary first. We are holding are annual fundraiser raffle that supports a bunch of Veterans organizations. The “manager” a female was SO rude even said to me there’s a sign on the door no soliciting.
Totally different response than Auot Zone in Orleans.
She really should work on her people skills if she’s a manager.
I’ve shopped here many times thru the years and have never been treated like that.
MK
M K
Jul 3, 2025
1.0
I stood there for close to 5 minutes trying to find the car wash soap while the doofus employee ignored me as best he could. Finally made him help me. Nowhere to park bc the lot is full of rental cars. Staff lacks communication skill.