AutoZone Auto Parts

Reviews

• DH

  DK Hendricks

  4 days ago
  5.0
  Very good customer service.
• SL

  Sarah L.

  Dec 11, 2025
  5.0
  I had been trying to solve a small issue with my car and honestly it turned into a whole headache. I went to the AutoZone in Yarmouth first and the American staff there treated me a bit rude, like they didn’t really care to help. Then I tried another store and got the same attitude, a little arrogant, not patient at all. I even stopped by NAPA to see if someone could help, and nothing. At that point I didn’t even feel like going to the Hyannis AutoZone anymore, but I still gave it a try because I needed the part. And that’s when I met Milena. The experience was totally different. She understood what I needed right away and helped me fast, without making me feel uncomfortable. She was kind, attentive, and honestly just made everything easier for me. I left the store relieved and super happy with her service. My family members have also been helped by her before and they told me the same thing, she always treats everyone with care and respect. Milena, thank you for your great service. It really made a difference after all the trouble I had.
• DM

  Dan MacMillan

  Nov 28, 2025
  1.0
  I just came from this poor excuse of an auto parts store. I'm in my 70s and asked for a case of six gallons of antifreeze. This unmanagerial type went back came back with five separate gallons; with the one I brought to the register; that made six total. Carrying six gallons of antifreeze, in two hands, was not fun. Just give me a box or a cart. Poor in all respects.
• LG

  Liz Grindell

  Nov 13, 2025
  1.0
  no manager on duty. 2 ladies who could not communicate or undestand how to find wiper blades and refused to install. No sale will not return. There were three other patrons ALL complaining about misinformation, being told parts were in stock but the said they knew nothing. There is serious issues with this Auto Zone. I have used aauto Zone for years, in many states and have never experienced such a disarray in product knowledge or customer courtesy. When my daughter tried to do me a favor she was chased out the door with one girl who didn't know how to commuicate in English demanding my daughter buy the wipers and put them on herself or come back tomorrow for installation. That store manager needs to realize your website promises installation if purchased there and requested. Very disappointed. I may try another Auto Zone but there is O'Reilys.
• KK

  kali

  Nov 7, 2025
  1.0
  one of the workers there had followed me to urgent care after i had tried letting her exit bank of america and took to long to go so i went she then threw her hands up yelling and flipping me off which she got in return and proceeded to yell at me and act crazy for that happening at urgent care taking pictures of me and my plate, total harassment and humiliating for her. she then decided to call the cops almost 3 hours later and lied about the incident without knowing i have a dash cam that caught everything. she had told them i “cut her off” and followed her which i don’t understand how that would be possible with both going totally different directions and her flying up behind me getting on top of my vehicle, which is ironic since she works at a car part store. i only know she works at auto zone because she was a poorly representing the company wearing their jacket and a name tag she conveniently covered so i couldn’t get her name. i called the store right after this occurred to ask for her name but they were unsure of who i was talking about since she was not there yet but were apologetic for the type of person they hired and gave me the district managers number who is also now hopefully taking care of this with further action.

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