Enterprise Rent-A-Car

Reviews

• SH

  Sara Haapanen

  Oct 15, 2025
  5.0
  I had an absolutely amazing experience at this location, Nick was beyond helpful and assisted me in making accommodations for drop off at a different location to accommodate my times better. Other times I have attempted to use this location and the staff has been helpful in helping me find a car at a different location due to them being sold out. I highly recommend giving them a call as well as Alex on Memorial Dr. & Gabriel on Riverdale Road both located in my Springfield. Unfortunately, Chicopee is somewhere I have had extreme difficulties with every time I’ve attempted to use them.
• NP

  Nancy Pierce

  Sep 3, 2025
  5.0
  Nick at Holyoke Enterprise car rental was professional, kind,answered all my questions gave explanations and had a genuine interest in my concerns.Nick is a wonderful addition to this team,a true lead by example kind of guy,knowledgeable, friendly, making you feel comfortable,he is a rarity in this retail business with his sparkling personality, makes you want to rent the car forever.
• YR

  Yvette Rivera

  Aug 18, 2025
  5.0
  Great service
• MC

  Miles Chilson

  Aug 6, 2025
  1.0
  Be warned. We booked through Enterprise’s site for a trip to Montreal, only to be told by the Holyoke location they had no suitable cars. The manager rerouted us to the Springfield (Boston Road) location and said, “Us managers don’t really care what car you bring.” Knowing what we didn't and exactly where we were going, they chose to give us a massive, bright blue Jeep, which to our surprise was stolen upon arrival in Canada. Afterward, both managers denied knowing anything. Now we’re banned from renting from Enterprise, though we wouldn’t want to ever again. All this to say...Record every call. Keep every receipt. Take photos and videos of every interaction you have. This company will gaslight you if things go wrong. Legal counsel is next. UPDATE: Their canned "Response" here is hilarious as it's just a front for 'Customer Service' of which they have none
• RT

  Ruth Torres

  Jul 25, 2025
  5.0
  Nicholas was such House Phone person traveling to Canada was a little bit complicated due to the cars that could go in. They were able to make it happen. Make sure the cars were on point with oil tires everything so me and my family could be safe in two cars to Canada and back. I appreciate you guys both Nick. It was awesome working with you with Ashley. Thank you for helping as well

Frequently Asked Questions About Enterprise Rent-A-Car