Enterprise Rent-A-Car

Reviews

• MB

  Manpreet Bouche

  Dec 13, 2025
  1.0
  Not a location to go to if you are renting through your insurance. Despite the 2 employees being informed that the insurance carrier had already made a reservation for a vehicle pickup, I was informed that there was no such reservation. In mentioning the name of a higher up, they happened to then find my reservation and then stated that there was no vehicle that was available. i stated that if the reservation was made, then how would there not be a vehicle. I was then informed that they had a sedan, and I stated that the rental would be something that would be comparable to, what I already drive, which was an SUV. I get assigned a miniature vehicle and get told that it was meant for someone else. So, why are you assigning it to me? I then proceed to go over paperwork for clarification of everything that insurance would cover, as there would not be any costs that I would cover, considering that I was not the one at fault, other than gas and I leave. As I am leaving with a colleague, we both notice a fleet of SUV's in the back of the property. A week and a half later, I also get charged incidental fees and get told that I agreed to them. It was not an agreement when the signature only happened after conversation took place as to what charges would be and make sense of the numbers noted. Apparently misrepresenting and having a customer rely on that misrepresentation, is how this business works. First and last time renting from them.
• GR

  Gabriela Rosario

  Dec 1, 2025
  5.0
  Tienen buenos precios.. y muy amables
• SS

  Sara

  Oct 15, 2025
  5.0
  I had an absolutely amazing experience at this location, Nick was beyond helpful and assisted me in making accommodations for drop off at a different location to accommodate my times better. Other times I have attempted to use this location and the staff has been helpful in helping me find a car at a different location due to them being sold out. I highly recommend giving them a call as well as Alex on Memorial Dr. & Gabriel on Riverdale Road both located in my Springfield. Unfortunately, Chicopee is somewhere I have had extreme difficulties with every time I’ve attempted to use them.
• NP

  Nancy Pierce

  Sep 3, 2025
  5.0
  Nick at Holyoke Enterprise car rental was professional, kind,answered all my questions gave explanations and had a genuine interest in my concerns.Nick is a wonderful addition to this team,a true lead by example kind of guy,knowledgeable, friendly, making you feel comfortable,he is a rarity in this retail business with his sparkling personality, makes you want to rent the car forever.
• YR

  Yvette Rivera

  Aug 18, 2025
  5.0
  Great service

Frequently Asked Questions About Enterprise Rent-A-Car