Enterprise Rent-A-Car

4.1
205 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

685 Washington St, Hanover, MA
02339, United States
(781) 826-8815
https://www.enterprise.com/en/car-rental/locations/us/ma/hanover-10q7.html
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About

Car Rental AgencyVan Rental
Need a rental car in Hanover, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Hanover location today.

Location

Enterprise Rent-A-Car
685 Washington St, Hanover, MA
02339, United States

Hours

Reviews

4.1
205 reviews
5 stars
142
4 stars
16
3 stars
10
2 stars
6
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist, particularly highlighting individuals like Olivia and Tyler.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and maintenance, including dirty cars and expired registrations.

Reservation Issues

Customers frequently reported problems with reservations, including unavailability of reserved vehicles and unexpected charges.

Communication Problems

Numerous reviews indicated poor communication, with customers experiencing long wait times on hold and lack of follow-up on issues.

Overall Experience

While some customers had positive experiences, a significant number expressed dissatisfaction with service quality and reliability.
  • RA
    Robert Allen
    Nov 3, 2025
    5.0
    Two young ladies both named Olivia were super helpful at a very stressful time for our family. My wife had passed away and my truck was unexpectedly in the shop. Their compassion for me and my daughter was above and beyond customer service. Thank you both for being such kind people.
  • BB
    Ben Bembenek
    Oct 11, 2025
    5.0
    Great service, super nice vehicle and a better price that the competition!
  • GG
    G G
    Sep 30, 2025
    1.0
    Terrible. Dirty car, low tire pressure, battery died, and Enterprise charged twice for one roadside assistance service to jump battery
  • AR
    Anonymous Reviewer
    Sep 22, 2025
    1.0
    I waited on hold 20 minutes for them to hang up on me. Then waited another 40 minutes. Never again
  • NC
    Nancy Crest
    Sep 12, 2025
    5.0
    The location paired me with a nice Camry which I enjoyed driving. The rental & return process was seamless and the service courteous and efficient. I highly recommend it!!!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Hanover, MA?

Enterprise Rent-A-Car in Hanover offers a wide range of vehicles including standard cars, vans, and luxury cars to suit various rental needs.

What are the operating hours of Enterprise Rent-A-Car in Hanover?

Enterprise is open Monday through Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and is closed on Sundays.