Jiffy Lube

3.9
763 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery StoreJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in HADLEY. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
347 Russell St, Hadley, MA
01035, United States

Hours

Reviews

3.9
763 reviews
5 stars
463
4 stars
82
3 stars
35
2 stars
27
1 star
156

What are people saying?

AI-generated from recent customer reviews

Upselling Concerns

Many customers reported aggressive upselling tactics and felt pressured into purchasing unnecessary services.

Service Quality

While some reviews praised the quick and friendly service, others experienced issues with the quality of work, including improper oil changes and misdiagnosed vehicle problems.

Pricing Transparency

Numerous customers expressed frustration over lack of upfront pricing and unexpected charges, leading to feelings of being scammed.

Customer Service

There were mixed reviews regarding customer service; some praised the staff for being helpful and knowledgeable, while others felt disrespected or misled.
  • BJ
    Beata Jancik
    5 days ago
    5.0
    Fast and professional service
  • AK
    Andrew Kingston
    Dec 28, 2025
    1.0
    Have been to this location a few times out of necessity. Have never gotten the best vibes; my suspicions have been confirmed. Was told that I needed back brakes very soon, and that I would be lucky to make it to my destination for the holidays. Obviously, not wanting to drive with faulty brakes, I heeded their warning and drove cautiously, having my breaks checked at another Jiffy Lube location in Warsaw, Indiana. They gave me an honest breakdown of the state my car was in, told me my brakes are completely fine (and showed me why), and generally made sure I only paid for what was necessary. In conclusion: Jiffy Lube is always a risk; good management and honest employees make all the difference in the world. Will be staying away from Hadley for the foreseeable future.
  • PM
    Patricia Mccarthy
    Dec 18, 2025
    2.0
    Went there for oil change and tire rotation...im near 80 not as quick as I once was..came at me in a flash..concerning air and cabin filters..showed me filthy ones with leaves and debris stuck in them! and list on paper of mileage for brake fluid change and transmission oil change...I went for all but the transmission..429$!! After I thought for a minute asked my phone if the car would tell me when I need something.."yes"... but too late to change the outcome...on the way home I asked if they sometimes charge for things they don't do..jiffy lube in general.."yes"..so you tube taught me how to check the cabin filter...and it was new..thank God...but they could have made it less dramatic with maybe a cautionary word about it...I felt duped..won't go back..
  • AH
    Audrey Hall
    Dec 10, 2025
    1.0
    GIRLS BE CAREFUL!! Worst place I’ve been to in terms of upselling unnecessary things and straight up lying to my face about the prices of everything because they think women don’t know better. Tried to tell me I needed an entire coolant flush for $150 if I want to add more coolant and I can’t add more without flushing it or I’ll break the car and told me my cabin filter would cost $50 if I tried to change it myself so they will do it for the same price, it’s a $20 filter and takes two seconds to replace... spent the entire time mansplaining my car to me and trying to sell me bullshit just for me to watch them struggle to pop the hood for a few minutes and none of them could drive my manual car out of the bay. Most hilarious excuse for mechanics there is and, trust me, you are better off using youtube than ever going here.
  • TE
    Theary Em
    Dec 8, 2025
    5.0
    I'm so impressed with the tire pressure monitoring system service I received at Jiffy Lube! The technician was knowledgeable and explained everything clearly. Especially Winnie, he is very nice and helpful. The whole process was quick and hassle-free. My car is running smoothly and safely now.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service