Business Details
About
Tire Shop
Details
- Requires appointmentNot available
- Curbside pickupAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
Location
Hours
Reviews
4.3
118 reviews
5 stars
83
4 stars
16
3 stars
2
2 stars
4
1 star
13
- HRHenry RichardDec 2, 20251.0Took my truck in for an alignment, oil change, and serpentine belt change. 10am drop off and it wasn’t ready for pickup till 6pm. When I arrived to pick it up, I was told they never did the alignment because my tires were too big and they didn’t have the proper alignment lift for it. Very disappointed that they didn’t even notify me and wasted an entire day waiting for my truck. No common decency for their customers. And better yet they could have just checked my tire size before they took it in the garage and this would have been avoided. So it took them 8 hours for an oil change and a belt change. I could have done this myself for less than half that time, but I needed the alignment done and figured they could do those simple changes while it’s in the shop. A simple phone call would have been nice. Will not return to Sullivan.
- IBIan BlanchardNov 22, 20253.0Poor customer service on the phone. I recently moved to Gloucester and had a tire blow out on 128. I immediately called to ask this place if they sell tires and the guy pauses for like 10 seconds and says uhhhhh yeah as if I had asked a stupid question. Simple yes or no question bud. I’ll take my business elsewhere.
- NNNGOct 31, 20255.0We are out of state and our rental from Turo had a low tire pressure warning. Ben, professionally and without hesitation, checked and filled the tires before our long drive. We arrived safely, thank you Ben!
- HNHaley Last NameOct 18, 20255.0Got new tires at sullivan- the price was very fair (around $550, parts and labor and tire disposal included). Communicating with them was extremely easy. The employees were kind. My tires were put on very quickly, they even called and let me know that I could come early. Love supporting an employee owned company too.
- KDKaterina DavisOct 15, 20255.0The guy that helped me was very nice and helpful. Great service, went above and beyond.
Frequently Asked Questions About Sullivan Tire & Auto Service
What types of services does Sullivan Tire & Auto Service offer?
Sullivan Tire & Auto Service provides tire sales and repair, auto repair, oil changes, and wheel alignment services.
Where is Sullivan Tire & Auto Service located?
It is located at 44 Bass Ave, Gloucester, MA 01930, USA.
What are the regular business hours of Sullivan Tire & Auto Service?
The shop is open Monday to Friday from 7:30 AM to 6:00 PM, and on Saturday from 7:30 AM to 5:00 PM. It is closed on Sundays.
Is it necessary to make an appointment for services at Sullivan Tire?
No, appointments are not required to receive services at Sullivan Tire & Auto Service.
Does Sullivan Tire & Auto Service offer in-store shopping and curbside pickup?
Yes, they offer both in-store shopping and curbside pickup options.
Is there free Wi-Fi available at Sullivan Tire & Auto Service?
Yes, free Wi-Fi is available for customers on-site.
Can I contact Sullivan Tire & Auto Service via social media?
Yes, you can follow them on Facebook at https://www.facebook.com/SullivanTire or on Instagram @sullivan_tire, and on Twitter @sullivantire.
Are there any tailors or alteration services near Sullivan Tire?
Yes, Chanthy's Alteration and Tailor Shop is nearby and offers sewing, alterations, and appliance repair services, which could be convenient to visit before or after your auto service.
What nearby dining options are available close to Sullivan Tire & Auto Service?
Charlie’s Place, a seafood and American diner, is nearby allowing customers to enjoy a meal before or after their auto service visit.
Where can customers get coffee or snacks near Sullivan Tire & Auto Service?
Cape Ann Coffees, a nearby coffee shop and cafe, is close by where customers can enjoy snacks or beverages during their visit.