Poor customer service on the phone. I recently moved to Gloucester and had a tire blow out on 128. I immediately called to ask this place if they sell tires and the guy pauses for like 10 seconds and says uhhhhh yeah as if I had asked a stupid question. Simple yes or no question bud. I’ll take my business elsewhere.
NN
NG
Oct 31, 2025
5.0
We are out of state and our rental from Turo had a low tire pressure warning. Ben, professionally and without hesitation, checked and filled the tires before our long drive.
We arrived safely, thank you Ben!
HN
Haley Last Name
Oct 18, 2025
5.0
Got new tires at sullivan- the price was very fair (around $550, parts and labor and tire disposal included). Communicating with them was extremely easy. The employees were kind. My tires were put on very quickly, they even called and let me know that I could come early. Love supporting an employee owned company too.
KD
Katerina Davis
Oct 15, 2025
5.0
The guy that helped me was very nice and helpful. Great service, went above and beyond.
RR
Rae
Jun 17, 2025
1.0
My son brought my jeep in for a front tire plug. When he got home and I took it out, I could immediately feel a difference in the steering. Once I hit 128, 65-70mph entire Jeep shook like a wheel was coming off. Brought it back to Sullivan tire. They said oh he forgot to balance the tires… (balanced tires supposedly) then proceeded to show my son some sort of possible mechanical issue with the breaks-
I got the car back and it was worse! I didn’t even call back. I took it straight to JEEP where I should’ve gone to begin with. Not only were none of the tires balanced but with the treads on the tires, they should’ve been cross rotated. 2 things this store should’ve known to do! 180.00 later at Jeep, my car is driving PERFECTLY! Will not return to Sullivan Tire ever again!
Frequently Asked Questions About Sullivan Tire & Auto Service
What types of services does Sullivan Tire & Auto Service offer?
Sullivan Tire & Auto Service provides tire sales and repair, auto repair, oil changes, and wheel alignment services.
Where is Sullivan Tire & Auto Service located?
It is located at 44 Bass Ave, Gloucester, MA 01930, USA.
What are the regular business hours of Sullivan Tire & Auto Service?
The shop is open Monday to Friday from 7:30 AM to 6:00 PM, and on Saturday from 7:30 AM to 5:00 PM. It is closed on Sundays.
Is it necessary to make an appointment for services at Sullivan Tire?
No, appointments are not required to receive services at Sullivan Tire & Auto Service.
Does Sullivan Tire & Auto Service offer in-store shopping and curbside pickup?
Yes, they offer both in-store shopping and curbside pickup options.
Is there free Wi-Fi available at Sullivan Tire & Auto Service?
Yes, free Wi-Fi is available for customers on-site.
Can I contact Sullivan Tire & Auto Service via social media?
Yes, you can follow them on Facebook at https://www.facebook.com/SullivanTire or on Instagram @sullivan_tire, and on Twitter @sullivantire.
Are there any tailors or alteration services near Sullivan Tire?
Yes, Chanthy's Alteration and Tailor Shop is nearby and offers sewing, alterations, and appliance repair services, which could be convenient to visit before or after your auto service.
What nearby dining options are available close to Sullivan Tire & Auto Service?
Charlie’s Place, a seafood and American diner, is nearby allowing customers to enjoy a meal before or after their auto service visit.
Where can customers get coffee or snacks near Sullivan Tire & Auto Service?
Cape Ann Coffees, a nearby coffee shop and cafe, is close by where customers can enjoy snacks or beverages during their visit.