Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have auto glass damage? For power window regulator, windshield, window or back glass repair and replacement and advanced safety system recalibration in the Franklin area, turn to Safelite AutoGlass. Those in Franklin and surrounding areas can access auto glass repair and replacement from our in-shop or mobile service. Located at 490 West Central Street, we fix your auto glass fast. Our windshield replacements come with the only nationwide, lifetime warranty and you will drive away with a freshly vacuumed car and clean windows. Add our advanced beam wiper blades to your order and your tech will install them during your appointment. We work with most insurances!
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.9
200 reviews
5 stars
138
4 stars
5
3 stars
5
2 stars3
1 star
49
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the professionalism and efficiency of the technicians, highlighting quick and thorough service.
Customer Service
There were numerous complaints about poor customer service, including difficulty reaching staff and unresponsive management.
Workmanship Issues
Several reviews noted issues with the quality of work, including leaks, scratches on new glass, and damage to vehicles during service.
Appointment Scheduling
Customers expressed frustration with scheduling difficulties, including long wait times for appointments and last-minute cancellations.
Overall Experience
While some customers had positive experiences, many reported significant dissatisfaction, particularly with communication and follow-through.
- JCJim Carey6 days ago2.0-windshield wipers installed incorrectly (plastic retainer broken) -seat adjustments and rear view mirror adjusted not how it was brought in Small things just wish this was still a service customer first industry
- JKJoe KirbyNov 7, 20255.0Great communication Very respectful of Vehicle and Property Overall great experience 👍
- KKKABLAMMNov 1, 20251.0I've had my car for 10 years and one day a stone was kicked up on the freeway and cracked the windshield. So I went to Safelite to have it replaced. The process was super easy and they replaced it in one day. Great! But then, the first time it was out in a heavy rain, water leaked in from the upper corner of the windshield, soaking the fabric and actually dripping onto my leg while I'm driving. "Oh, yeah, it's a clogged sunroof drain, not our fault, just keep an eye on it." No problems for 10 years, windshield is replaced, suddenly the windshield leaks and it's not their work? You be the judge.
- DCDomenic CaposselaOct 29, 20255.0My installer was right on time, his work was flawless, and he was super-helpful, letting me know what he was doing and how long it would take to finish. Just a great experience!
- JCjordan cloutierOct 21, 20251.0The absolute worst experience of my life. Pedro, the manager, is the worst manager ever. He has no concept of customer care or follow through. It has been over a month of calling, showing up for appt, the part not being in (no phone call to let me know). Showed up, HADNT EVEN ORDERED THE PART after two weeks. He absolutely blows at his job.
Frequently Asked Questions About Safelite AutoGlass
What services does Safelite AutoGlass in Franklin provide?
Safelite AutoGlass offers auto glass repair and replacement including windshield, window, back glass repair, power window regulator service, and advanced safety system recalibration in the Franklin area.
Where is Safelite AutoGlass located in Franklin, MA?
Safelite AutoGlass is located at 490 West Central Street, Franklin, MA 02038, USA.
What are the working hours of Safelite AutoGlass in Franklin?
Safelite AutoGlass is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays.
Does Safelite AutoGlass in Franklin offer mobile auto glass repair services?
Yes, Safelite AutoGlass provides both in-shop and mobile service options for auto glass repair and replacement.
Is there a warranty on the windshield replacements done by Safelite AutoGlass?
Yes, windshield replacements come with a nationwide, lifetime warranty.
Can I schedule an appointment online for services at Safelite AutoGlass Franklin?
Yes, you can easily schedule your appointment online through their reservation URL for fast service and a free quote.
Does Safelite AutoGlass Franklin work with insurance providers?
Yes, Safelite AutoGlass works with most insurance companies to assist with your claims.
What nearby places can I visit around Safelite AutoGlass in Franklin?
Nearby, you can visit Valvoline Instant Oil Change for quick oil services, Peel Microspa for beauty and spa treatments, and 3 Restaurant for dining.
Are there nearby automotive services to Safelite AutoGlass in Franklin?
Yes, nearby automotive services include Valvoline Instant Oil Change and Jiffy Lube for vehicle maintenance and repair.
Which nearby healthcare providers are close to Safelite AutoGlass Franklin?
Nearby healthcare providers include Pediatric Associates of Norwood & Franklin, Smyth Mark DMD, Franklin Family Smiles, and Dr. Michael J Pfeffer and Associates (optometrist).