Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Franklin, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Franklin location today.
Location
Hours
Reviews
3.9
174 reviews
5 stars
109
4 stars
14
3 stars
13
2 stars
3
1 star
35
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor service, particularly from the manager Shamel, who was described as rude and unprofessional.
Customer Experience
While some customers praised the helpfulness of staff like Christina, many others reported frustrating experiences with reservations and vehicle availability.
Cleanliness and Condition
Several customers noted issues with the cleanliness and condition of the vehicles, including complaints about unpleasant odors.
Reservation Issues
Multiple reviews mentioned problems with reservations, including last-minute cancellations and unavailability of reserved vehicles.
Mixed Feedback
Despite negative experiences, some customers reported positive interactions and good service, indicating a divide in customer satisfaction.
- EBEltun İbrahimovNov 15, 20251.0I see that Im not the only one. Overall very bad, Shamel knows
- ASAlex ShapiroNov 12, 20255.0The person assisting us, Christina, is literally the nicest rent-a-car associate I've ever dealt with (and I rent frequently). Couldn't be friendlier or more helpful.
- MAM “MM” ANov 9, 20251.0Bad service please stay away from this place after you return vehicle they will charge you fee for no reason
- SASubhan AzimzadeOct 31, 20251.0Rude manager, I think Shamel has some anger issues. The way he talks to other customers and his colleagues is just unbelievable. I was going to Cape and needed an urgent vehicle on the way. But that place is something else
- JBJim BrovelliOct 22, 20255.0I just completed my rental at the Franklin location and didn’t want to wait for a text to be sent or email for my feedback. The manager, Shamel went over and above to make sure my experience was top notch. His professional demeanor and his customer service skills are what makes me only rent from Enterprise and especially the Franklin Location. A high five to you, Shamel, for a job well-done
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Franklin, MA?
Enterprise Rent-A-Car offers a wide range of vehicles including economy cars, vans, and luxury cars to suit your rental needs.
What are the operating hours of Enterprise Rent-A-Car in Franklin?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Franklin?
You can reserve your rental car online through their reservation page at http://enterprise.com/reserve or by calling +1 508-520-2400.
Does Enterprise Rent-A-Car in Franklin offer any special deals or discounts?
Yes, they have great weekend rates available and also offer discounts for active military personnel.
What payment options are accepted at Enterprise Rent-A-Car in Franklin?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa as payment methods.
Is Enterprise Rent-A-Car in Franklin a women-owned business?
Yes, this Enterprise Rent-A-Car location is owned by women.
What nearby automotive services and shops are close to Enterprise Rent-A-Car in Franklin?
Nearby you can find B and G Auto Brokers for used car sales, Goodyear Auto Service for tires and repairs, and Advance Auto Parts for automotive supplies and accessories.
Where can I get my car repaired or detailed near Enterprise Rent-A-Car in Franklin?
One Stop Auto Body & Sales and WaxedShineusa offer automotive repair and detailing services close to Enterprise, along with RI Motorsports and Detail.
Are there any food and beverage options near Enterprise Rent-A-Car in Franklin?
Yes, Dunkin' is located nearby, offering coffee, donuts, and smoothies for a quick refreshment before or after picking up your rental.
What nearby attractions or places of interest can I visit when renting a car from Enterprise in Franklin?
You might consider visiting Franklin Commons, a notable local landmark and residential area, or stopping by Hourglass Fitness if you want to work out during your visit.