Bernardi Toyota

Reviews

• AA

  Alexandra

  6 days ago
  2.0
  I brought my car in for a recall service recently to Bernardi Toyota in Natick/Framingham. They sent me a video outlining several thousands of dollars worth of issues totaling more than half of the CarFax est value of my car. After spending $1,700 to fix the recall and my AC condenser, my car horn suddenly stopped working properly as soon as I left the service lot. I brought it back to Bernardi, who stated the broken car horn was “not their fault.” If it wasn’t your fault, why offer to split the cost of a $300+ repair? Screenshot of text message from Bernardi attached. Furthermore, I took my car to a trusted mechanic for a 2nd opinion. They pointed out that Bernardi would have had to disconnect the horn in order to access to AC condenser, and pointed out that Bernardi used the old worn out bolts/screws to reattach the brand new AC condenser. As my car was in for service, the Bernardi sales team offered to buy my car at $10-11k…unfortunately for them, I took my business to a different dealership. My family and I have purchased multiple Toyotas, and this will be our last time ever using Bernardi to purchase or service cars there. Due to this experience, I no longer trust them. I would not recommend Bernardi Toyota of Natick/Framingham to friends or family.
• MN

  Marylou N.

  Apr 1, 2026
  5.0
  Purchasing a vehicle here was such a pleasant experience. Sales associate Jose (Junior) was so helpful, he patiently answered my many questions and Finance Manager Brendon skillfully navigated me through what I consider to be a complicated process of paperwork. Everyone I've encountered here was pleasant, courteous, and went above and beyond to please. Many thanks to the entire staff here a who helped make this car buying experience an absolute delight for me!
• GD

  Georgeta DeSouza

  Apr 1, 2026
  1.0
  I would like to share my experience with Bernardi Toyota. Everything started very well with the salesperson Cesar, who welcomed us and treated us very kindly and professionally. Unfortunately, after that, the process became very slow and disorganized. After I paid the down payment, it took about one month for the dealer to receive the title from the bank. I signed the final paperwork a month after buying the car, and one week later I still had not received the car. I was asked to come yesterday to pick up the car, and I gave them one more day. When I came today, the car still had no plates and had not been washed. I have now been at the dealership for two hours waiting. I understand that delays can happen, but this entire process has been extremely long and very frustrating. Buying a car should not take this long after payment and signed paperwork. I hope the dealership can improve their organization and communication so future customers do not go through the same experience. Based on my experience, I cannot recommend this dealership, and I would not buy a car here again.
• HD

  Hannah DiBacco

  Mar 31, 2026
  3.0
  I had a difficult time deciding whether to leave this review, as there were both positive aspects and significant frustrations during my experience. To start with the positives, Thiago Gomes was an excellent salesperson. He was knowledgeable, patient, and answered all of our questions thoroughly. I truly believe he did everything he could to help, and I hope he receives the recognition he deserves. Unfortunately, the overall process did not meet expectations. This was the third dealership I visited while searching for the right vehicle, and I came in prepared after doing my research. Based on a previous experience, I made it very clear that I did not want to end up in a rental car for an extended period. I was assured multiple times that, as long as the paperwork was completed, I would be leaving with my new car that same day. After spending over three hours at the dealership with my 4-year-old, we finalized all paperwork and were told to move our belongings into the new vehicle while a staff member prepared the final steps. After transferring everything—including two car seats—and waiting for some time, no one came to assist us. When we went back inside, we were informed that the dealership did not actually have the title available, despite earlier assurances. When I spoke with the manager to express my frustration, especially given the repeated confirmations that I would be leaving with the car that day, I was met with a dismissive response of “it is what it is.” This was extremely disappointing and did not reflect the level of customer service I expected. The only solution offered was another rental vehicle, which was smaller than the car I was trading in—despite the fact that I was specifically upgrading to accommodate my family’s needs. I tried to move past this and be understanding. I signed the paperwork on a Saturday and was told I could return Monday to pick up the vehicle. However, with a full-time work schedule and young children, making an additional hour-long trip is not simple. When I returned for pickup, my registration was not ready. I followed up multiple times throughout the week and was told Saturday would be the day it would be available. Unfortunately, when I arrived again, I was met with further delays. I was unable to obtain my registration or inspection, and the next business day was the deadline for my inspection. Even then, I was told I couldn’t receive the registration until later in the day. Overall, while I appreciated the professionalism and effort from Thiago Gomes, the lack of organization, communication, and accountability on the dealership’s part made this a very frustrating experience. I would love to leave a 5 star review for Thiago himself, not for the dealership… that I give a 2.5. If I clicked five stars it would only benefit the numbers, I am leaving this review to help the people understand the outcome they may receive coming here.
• AD

  amanda dias

  Mar 12, 2026
  5.0
  Ellen, What can I say about your service? After I was involved in a car accident back in January, a friend and neighbor gave me your contact information. From our very first conversation to meeting in person, you showed us honesty, professionalism, and respect. You truly went above and beyond when helping me find a new “mom car.” My previous car-buying experience had been a complete nightmare, so I was very nervous going through the process again. However, you made everything feel easy and stress-free. I’m so grateful you recommended several great options, and I ended up buying the perfect car for my family right now. The entire process was smooth, transparent, and honest—from our first text messages all the way to the final purchase. I also want to mention Max, the finance manager, who was top-notch honest, friendly, and extremely professional. Even though I purchased the car on my own and didn’t need a co-signer, he still took the time to explain everything clearly to both my husband and me. While I was signing the paperwork, Max patiently walked me through each document and made sure I fully understood what I was signing. He was incredibly transparent and never rushed the process. His honesty and willingness to explain everything more than once made us feel comfortable and confident with our decision. Both Ellen and Max made what could have been a stressful experience into the best car-buying experience I’ve ever had. My family and I are truly grateful, and we will forever come back and recommend them to anyone looking to buy a car.