Customer Service
Mixed reviews on customer service, with some praising staff like Olivia and Dave for their professionalism, while others reported rude and unhelpful interactions, particularly with management.
Reservation Issues
Numerous complaints about unfulfilled reservations, with customers often arriving to find no vehicles available despite prior confirmations.
Cleanliness and Vehicle Quality
Some customers reported issues with vehicle cleanliness, including unpleasant odors and maintenance problems, while others praised the cleanliness and condition of the cars.
Staffing Problems
Frequent mentions of inadequate staffing during busy times, leading to long wait times and poor service experiences.
Positive Experiences
Several customers shared positive experiences, highlighting friendly staff, quick service, and successful problem resolution.