Intoxalock is the no. 1 ignition interlock device brand in the U.S., and Intoxalock Ignition Interlock in Fitchburg, MA is here to help you get back on the road after a DUI.
Intoxalock has more locations than any other provider, and we can find an interlock installation location near you. We will help you understand MA interlock, or IID, laws and regulations. Our interlock installation locations are staffed with certified professionals who will install and service your car breathalyzers. For 30 years, Intoxalock has been a trusted interlock ignition device provider. Call now to talk to a MA expert.
This review isn't against Tom's Auto just Intoxilock! I would give them 0 stars if POSSIBLE and I'd really like to update this review since everything I'm telling you really happened and has cost me so much money and hassle I can't even possibly explain! PLEASE Do Not use this company EVER! They lie and they're customer service is non existent. If you inquire about a town they will say theres a shop nearby and theres not! I had a Intoxilock breathalyzer installed in my BMW X5M... Very expensive truck that ran perfectly until they showed up at my house in the pitch black at night... installed my breathalyzer using a lighter and small flashlight to see anything? Lost all the screws for my dashboard and hood latch, left wires hanging out! And thats just facts. Afterwards day 1 after install it completely messed up my ECU and caused damage. My truck would start but immediately go into "Limpmode" which means serious electrical shorts. After running very expensive OBD2 testers on my truck and analyzing damage to the price of around $3000 at least for parts and work and Intoxilock denied any responsibility said it must have been an issue from before? Why would I pay for a breathalyzer installation for a truck that didn't run??? I called many times and tried to explain, the response was have it towed to your closest shop... My "closest shop" in the next town over - Told me they don't touch BMWs? What?! Like I could afford to tow it to Worcester 45 minutes away cost $380! Especially after my license reinstatement fees! My truck would not run, its now stuck in "limpmode" and nobody could tell me why? So I was forced to have each calibration done in my driveway every month which cost $80 each time they had to come. I was told originally there was a Intoxilock garage right down the street from me - which was why I chose then and a complete LIE! I was told by that company they no longer dealt with Intoxilock because of too many problems! Now the closest place was 45 minutes away! Its been 4 months and I still haven't figured out what is wrong with my truck now. I told them it didn't run and I couldn't bring it to they're garage... They're response was have it towed then or we will lock you out, which would have cost me $380 each way! The only good thing about this company is 2 employees (Named John & Josh) who were the only people that helped me at all and had any care for what happened to me! But they have to make they're $ too so I was charged each visit. Listen if you have any sense do not deal with these people there are better companies! Unfortunately they got me with a contract and Im screwed - dont let it happen to you!!! As far as the device goes it never registers, makes you retest almost every time! Its so hard you have to blow in-out-in for so many beeps... I smoke and its very hard! Might be my exact device but it's so so picky when it wants to work correctly. Terrible design and I'm an Electronics and Electrical engineer! I wish I never went with Intoxilock!!! And this is no lie since I posted this review they have been calling me asking me to make it right probably so I take this review down! But if I didn't write this, they never would have cared at all!
AR
Audly Riche
Oct 27, 2025
5.0
They where pretty good at explaining everything. Especially how the interlock system works. The person that installed the was patient with on showing me how to use the system itself.
DD
Dan DeRose
Aug 21, 2025
5.0
Fast, friendly, punctual.
SC
Scott Croteau
Aug 6, 2025
5.0
They were very nice to me and although it was not ready on Friday. It was ready on monday.and everything is ok
Frequently Asked Questions About Intoxalock Ignition Interlock
How does an interlock device work?
An ignition interlock device (IID) is a small breathalyzer installed in your vehicle to prevent it from starting if alcohol is detected on your breath. Before driving, you'll blow into the device. If your breath alcohol concentration (BrAC) is below the programmed limit, the car starts. Periodic retests occur during your trip to ensure continued compliance. To read more on Intoxalock, you can read our ignition interlock device guide.
What is the cost of an ignition interlock device?
The installation of an ignition interlock device, often called a car breathalyzer, typically costs between $70 and $150. This one-time fee is paid at the start of your lease and covers the service center's labor to install the device in your vehicle. Payment is made directly to the service center at the time of installation. For more on cost breakdowns, you can read our cost of ignition interlock device guide.
How do I use my interlock device?
Using an IID is simple. To start your vehicle, blow into the device as directed. If the device detects no alcohol, your car will start. You may be prompted for "rolling retests" while driving, where you’ll blow into the device again to confirm compliance. How-to videos are also available on the Intoxalock mobile app.
Where do I get an ignition interlock device?
Ignition interlock devices can be installed at certified service centers nationwide. Intoxalock offers a convenient network of locations and helps you schedule an installation appointment near you. Visit our Intoxalock locations page or call us to find the nearest service center and begin the installation process.
How long will my installation take?
Installing an ignition interlock device typically takes 1-2 hours, depending on your vehicle type. Certified technicians ensure the device is properly installed and provide you with training on how to use it. Contact Intoxalock for an appointment and an accurate time estimate for your installation.
What happens if I fail a breath test on my ignition interlock device?
If you fail a breath test, your vehicle will not start, and the device will log the event. Depending on your state’s regulations, multiple failed tests may trigger additional penalties, such as lockouts or reporting to your monitoring authority. Intoxalock devices allow you to retest after a short wait if alcohol is no longer detected. Always follow your state’s guidelines to remain compliant.
Can I install an ignition interlock device in a vehicle I don’t own?
Yes, in most cases, you can install an ignition interlock device in a vehicle you regularly drive, even if you’re not the registered owner. However, the vehicle owner must provide consent for the installation. Intoxalock works with you and the owner to ensure compliance with state regulations and the successful setup of the device.
What should I do if my ignition interlock device locks me out?
If your ignition interlock device locks you out, it’s usually due to missed tests, failed tests, or state-specific requirements. Intoxalock offers a simple lockout override process in most cases to help you get back on the road quickly. Contact Intoxalock customer support for assistance and to understand the steps needed to resolve the issue.
What services does Intoxalock Ignition Interlock in Fitchburg, MA provide?
They offer installation, calibration, and removal of ignition interlock devices (IIDs) to help clients comply with DUI related requirements.
How does an ignition interlock device (IID) work?
An IID is a breathalyzer installed in your vehicle that prevents ignition if alcohol is detected on your breath; you must blow into it before driving, and it requires periodic retests during your drive.
What are the typical costs associated with an ignition interlock device installation?
Installation typically costs between $70 and $150 as a one-time fee, paid at the start of your lease, covering labor for installing the device.
Where can I get an ignition interlock device installed near Fitchburg, MA?
Intoxalock has over 5,000 nationwide locations, including certified service centers near Fitchburg, MA, such as Intoxalock Ignition Interlock at 25 Summit Street and Tom's Automotive Repair nearby.
What are the operating hours of Intoxalock Ignition Interlock at 25 Summit Street?
The location is open Monday through Thursday from 7:00 AM to 6:00 PM, Friday 7:00 AM to 5:00 PM, and closed on weekends.
What payment options are accepted at Intoxalock Ignition Interlock?
They accept American Express, Check, Discover, Financing, MasterCard, and Visa for payment.
What should I do if my ignition interlock device locks me out?
Contact Intoxalock customer support for assistance. They offer a lockout override process to help you get back on the road quickly.
Are there any nearby automotive services that I can visit along with Intoxalock Ignition Interlock?
Yes, nearby services include Tom's Automotive Repair, All Town Collision and Repair, and 808 Customs for additional automotive repair, parts, and customization needs.
Can I find restaurants or cafes near Intoxalock Ignition Interlock for a meal while waiting?
Yes, nearby dining options include Majors Cafe (bar and restaurant), Mike's Pizza (pizza and fast food), and Dippin Donuts (coffee shop and donuts).
What nearby transportation options are available when visiting Intoxalock Ignition Interlock?
Van Pool Transportation, located nearby, offers freight and travel services which may assist customers needing transit solutions around Fitchburg, MA.