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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.1
(242 reviews)
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Business Details

70 Water St, Fitchburg, MA
01420, United States
(978) 343-4900
https://www.enterprise.com/en/car-rental/locations/us/ma/fitchburg-1052.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Fitchburg, MA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Fitchburg location today.

Location

Enterprise Rent-A-Car
70 Water St, Fitchburg, MA
01420, United States

Hours

Reviews

4.1
242 reviews
5 stars
161
4 stars
24
3 stars
14
2 stars
11
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to accommodate requests and resolve issues promptly.

Vehicle Condition

Several reviews mentioned issues with vehicle cleanliness and odors, with some cars described as dirty or smelling of smoke.

Reservation Issues

There were complaints about not receiving the reserved vehicle type and unexpected charges, leading to dissatisfaction among some customers.

Convenience

Customers appreciated the convenient location and the ease of the rental process, including quick check-in and drop-off.
  • HH
    Hiro
    Feb 25, 2026
    5.0
    Everything was great, congratulations to the team for their service as well.
  • PB
    Paulie Beauchemin
    Feb 23, 2026
    1.0
    Tried calling to confirm my rental and no one answered for hours.
  • JJ
    Jared
    Feb 16, 2026
    1.0
    Called to book a rental for a vacation. I secured a rental over the phone and got a email confirmation. When I arrived to pick up the rental the office attendant said he tried to call me but he couldn't get a hold of me even though I got no missed calls. He rented the vehicle out already to another customer prior to me showing up, by the way, I was on time to pick up the rental. Funny thing was is, the rental was still on the lot. I was the first customer to show up. Zero sympathy towards me in regards to their negligence. I'll never deal with this location again.
  • CC
    Charlene Carroll
    Feb 14, 2026
    5.0
    Enterprise in Fitchburg made getting a rental car extremely easy! I could pick up the car at the auto body shop as well as drop the car off to the same location. All of my questions were answered and everyone I spoke to was kind, helpful, and efficient. If I needed a rental car again it would be through this office.
  • CP
    Cesar Perez
    Feb 4, 2026
    1.0
    Enterprise te cobra la Renta de un carro como si fueras a financiarlo wow! Deverdad exajeran
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Frequently Asked Questions About Enterprise Rent-A-Car

Where is Enterprise Rent-A-Car located in Fitchburg, MA?

Enterprise Rent-A-Car is located at 70 Water St, Fitchburg, MA 01420, USA.

What are the business hours of Enterprise Rent-A-Car in Fitchburg?

Enterprise Rent-A-Car is open Monday to Friday from 8 AM to 6 PM, and Saturday from 9 AM to 1 PM. It is closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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