Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone John Fitch Hwy in Fitchburg, MA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Fitchburg, MA or call us at (978) 345-0191.
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were reported as rude and unprofessional.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist customers effectively, particularly in locating parts and providing installation help.
Store Environment
The store environment received mixed reviews, with some customers noting cleanliness and organization, while others reported negative experiences with staff attitudes.
Product Availability
Customers appreciated the availability of parts, but there were complaints about incorrect inventory information and receiving the wrong items.
JJ
Jean M Harris Joiner
Jan 4, 2026
1.0
I just called this location to get information on drums and rotors for my vehicle. The young lady who answered the phone seemed like she was very agitated and was very nasty to me on the phone. What she fails to realize I can take my business elsewhere and I will happily do so. So whatever commission she was hoping to get, she will not get it! I will not spend my money there! She needs to be retrained on her customer service skills!!
DT
Daniel Torres
Jan 3, 2026
2.0
Call customer service not that good they don't know what I was looking for
JA
Joe Archang
Dec 5, 2025
1.0
Leaha is aNASTY PERSON! She is a horrible person to deal with COMPLETELY RUDE!! I will never be back here again. 40+ years with no issues. They really have to look at who they hire! NASTY PERSON!!
EL
Eus4 Home & Office Cleaning LLC
Oct 8, 2025
5.0
👏👏👏👏
SC
Sergio Campillo
Oct 3, 2025
1.0
I go to the store at 8:10pm and the store closet at 9pm and they don't want to servece me thats a Bad costumer service 😡