Customer Service
The staff at the Falmouth location received numerous positive remarks for being friendly, helpful, and professional, contributing to a great rental experience.
Efficiency
Customers appreciated the quick and easy process for vehicle pick-up and drop-off, often noting minimal wait times.
Vehicle Quality
Most reviews highlighted that the cars were clean, well-maintained, and in good condition, although there were some isolated complaints about specific vehicles.
Pricing Issues
Several customers expressed dissatisfaction with unexpected charges and pricing discrepancies, indicating a need for clearer communication regarding fees.
Mixed Experiences
While many reviews were positive, there were also complaints about poor service experiences and issues with vehicle availability, suggesting inconsistency in service.