Business Details
About
Auto Glass Shop
Universal Auto Glass provides windshield repair, glass replacement, and ADAS certified calibration services in Southeast New England.
Details
- DebitAvailable
- Cash onlyNot available
- Onsite servicesAvailable
Location
Hours
Reviews
4.9
62 reviews
5 stars
57
4 stars
5
3 stars0
2 stars0
1 star0
- JBJessica BrazJan 4, 20265.0Amazing service! I called to have a windshield replaced and it was done within 24 hours! Price was less than what I expected and the staff are super helpful and kind. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
- JAJustine AyerDec 29, 20255.0Universal auto is great, very efficient and professional! Richie and Alex are wonderful
- DRDerek RzemienDec 27, 20255.0They were polite, accurate with the quote and arrival time! Service was well done and quick! The tech was a great and helpful gentleman. I couldn't be happier
- SSSavanah SeayDec 22, 20255.0My service was quick and easy! I got an appointment fast. Richie did a great job, highly recommend!
- RMRichard MonizDec 17, 20255.0Unbelievable company people were great and very accommodating 10 out of 10 highly recommend!!!!!! For any auto glass needs
Frequently Asked Questions About Universal Auto Glass
What is your typical turnaround time?
At Universal Auto Glass, we strive for efficiency. Our standard service process typically allows customers to drive away within 30 minutes of completion.
Do you offer any warranties for your work?
Universal Auto Glass provides a lifetime warranty on all our services. Please be aware that this warranty may not apply in cases of pre-existing corrosion or damage.
Do you charge for your mobile services?
Our mobile service is provided at no additional cost to our customers.
Do you charge for your quotes?
Universal Auto Glass provides free estimates to all our customers.
What type of glass do you use?
Universal Auto Glass uses high-quality aftermarket glass as our standard option. We can also provide OEM glass upon specific request.
Is my windshield repairable or does it need to be replaced?
All chips and cracks will be carefully evaluated, considering safety, the position of the damage, and whether repairing the windshield could affect the glass’s structural strength.
Important points to consider:
1. The damage measures less than a quarter in size.
2. The crack has not begun to spread or form a “spider” pattern.
3. There are no more than three chips present.
Do you accept my insurance?
We work with all leading insurance providers.
What glass services do you offer?
Universal Auto Glass offers professional repair and replacement services for windshields, door glass, vent glass, quarter glass, and rear windows.
What forms of payment to you accept?
Universal Auto Glass accepts all major credit cards and personal or business checks.
Do you offer mobile service?
We provide complimentary mobile service for our customers.
Does my insurance rate go up after filing a glass claim?
Filing a single-class claim in Massachusetts usually won’t increase your insurance rates, since it is treated as a “comprehensive” claim rather than an at-fault incident.
What is glass recalibration and do you offer this service?
Advanced Driver Assistance Systems (ADAS), such as lane-keeping assist and collision warnings, rely in part on a camera mounted on your windshield. When replacing the windshield, it’s essential that this camera is correctly calibrated and restored to its original factory settings to ensure your ADAS features function properly. At Universal Auto Glass, we provide professional ADAS calibration for an additional fee, which will be included in your quote. If your replacement is covered by insurance, this cost is typically included in your claim.
Do you offer a warranty?
I acknowledge that this installation is fully covered by a warranty against manufacturer defects and workmanship for the duration of my ownership of the vehicle. This warranty will be void if rust or corrosion is detected during installation. I authorize UNIVERSAL AUTO GLASS, INC. to perform the specified services and install the glass and related components. I also authorize my insurance company to remit payment to Universal Auto Glass for the listed goods and services.
Do you offer weekend services?
Saturday visits are available at Universal Auto Glass by appointment only.
What is the typical turnaround time for service at Universal Auto Glass?
The typical driveaway time at Universal Auto Glass is around 30 minutes.
Does Universal Auto Glass provide any warranties on their work?
Universal Auto Glass offers a lifetime warranty on their work, although pre-existing corrosion or damage may void it.
Are there any fees for Universal Auto Glass's mobile services?
No, their mobile services are provided free of charge.
Does Universal Auto Glass charge for quotes?
All quotes at Universal Auto Glass are free of charge.
Does Universal Auto Glass accept all types of insurance?
Yes, they work with all insurances and offer direct billing to your insurance company at no cost to you.
What types of glass does Universal Auto Glass use?
They use OEM glass upon request and high-quality aftermarket glass otherwise.
What are Universal Auto Glass's typical business hours?
They are open Monday through Friday from 8:30 AM to 5:00 PM and are closed on weekends, with Saturdays by appointment only.
What payment options are accepted at Universal Auto Glass?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can customers access Universal Auto Glass if they are using public transit near Fall River?
Customers can use nearby public transit at First Bristol Corporation bus station to reach Universal Auto Glass conveniently.
Are there any nearby places of interest where customers can visit before or after their appointment at Universal Auto Glass?
Yes, customers can visit Fall River Dog Park for some outdoor time or enjoy dining at Don Carlos Social Club and David's Fish Market, which are close by.
Can customers combine their visit to Universal Auto Glass with other automotive services nearby?
Yes, Competitive Automotive and Car Tunes Fall River are nearby and offer additional automotive repairs and customization services.