Feedback highlights a mix of positive and negative experiences with staff, with some praising their friendliness and professionalism, while others report rudeness and lack of communication.
Service Quality
Several customers noted issues with service quality, including incomplete repairs, upselling unnecessary services, and long wait times for simple tasks.
Pricing Concerns
Customers expressed dissatisfaction with pricing, citing high costs for services compared to competitors and feeling overcharged for repairs.
Honesty and Trustworthiness
Some reviews commend the business for honesty in service recommendations, while others accuse them of dishonesty and unnecessary upselling.
Efficiency
Mixed reviews on efficiency; some customers appreciated quick service, while others experienced significant delays and poor time management.
RM
Ray Moreau
Sep 13, 2025
2.0
Tire Repair, Took them 6 hours to fix a flat tire, all it needed a plugged tiny screw hole $40.00
MZ
M4gz z
Aug 10, 2025
5.0
Honestly one of the nicest staffs, and they give quotes before starting the job so you always know what you're getting into. I used to go elsewhere for my tires, but Sullivan's has came in clutch for me so many times that the least I can do is give this 5 star. Manny is the man!
FN
Francis Nasser
Aug 1, 2025
5.0
Great service at a very reasonable price. Easy scheduling and work completed on time. Professional staff all around
JC
Jorge Cechinel
Jul 14, 2025
5.0
The best tire place around in town hands down! Best prices! Super reccomend!
DC
Dennis Costa
Jul 6, 2025
1.0
In the past I had no issues with Sullivan Tires in Fall River. Prices have gone up but the worst is that you go in for one repair and come out with a whole different problem. Just recently went in with my work van to replace all four tires. In less then 4 days I had to replace three of the tire valves. Not that things could be any worse same day I fixed the work van, I made an appointment to fix my truck. The guy that I spoke to tells me only the front breaks needed replacing back breaks were good. I fixed the front brakes and now I can hear the back breaks making noise. I was willing to fix all four. I’m upset that they are now another repair shop I won’t be spending my hard earned money at.
Frequently Asked Questions About Sullivan Tire & Auto Service
What are the operating hours of Sullivan Tire & Auto Service during weekdays?
Sullivan Tire & Auto Service is open Monday through Friday from 7:00 AM to 6:00 PM.
Is Sullivan Tire & Auto Service open on Sundays?
No, Sullivan Tire & Auto Service is closed on Sundays.
Do I need to make an appointment for services at Sullivan Tire & Auto Service?
No, appointments are not required to receive service at Sullivan Tire & Auto Service.
Does Sullivan Tire & Auto Service offer curbside or in-store pickup?
Yes, the business offers both curbside and in-store pickup options.
What types of services does Sullivan Tire & Auto Service provide?
They offer services including tire sales, auto repair, oil changes, and wheel alignment.
Does Sullivan Tire & Auto Service have free Wi-Fi for customers?
Yes, free Wi-Fi is available for customers at the service center.
Are there restroom facilities available at Sullivan Tire & Auto Service?
Yes, restrooms are available for customers on site.
Which nearby restaurants can I visit before or after my appointment at Sullivan Tire & Auto Service?
You can visit nearby restaurants such as McDonald's or Applebee's Grill + Bar, both located close to the service center.
Where can I refuel my vehicle near Sullivan Tire & Auto Service?
There is a Shell gas station nearby where you can refuel your vehicle conveniently.
Are there entertainment options near Sullivan Tire & Auto Service while I wait?
Yes, you can enjoy entertainment at locations like Lazer Gate, which offers laser tag and arcade games, or visit Straight Shooters, a pool and billiards venue nearby.